Contact-Center Outsourcing
Cloud Call Centers – Better for Business & Customers
Cloud-based call centers have a host of benefits to both the organization…Read More 
Branding
What’s the “ketch” to business success?
The karma of ketchup and how it applies to business in several…Read More
Contact-Center Outsourcing
Improve Call Center Performance with Diversification
You’ve probably heard the expression: “We have met the enemy and he…Read More
Contact-Center Outsourcing
Daughter’s Love Goes the Distance
Running is Stacy’s passion, something she attributes to and does on behalf…Read More
Contact-Center Outsourcing
Cancer Awareness is Year-round
Cancer doesn’t abide by any calendar. Fighting the good fight all year.Read More
Corporate News
Kim Houlne Makes Virtual Viable on KERA
A forerunner in remote contact center solutions, Working Solutions made virtual work…Read More
Contact Center Operations
20 Years of Contact Center Solutions
In an industry crowded with competitors today, Working Solutions continues to stand…Read More
Agent Development
5 Ways to Engage Remote Agents
For some companies, remote workers began as retrofits of brick-and-mortar business models.Read More
Branding
Plank Walk in the Sky
Life and business are best viewed from the edge. Get a good…Read More
Contact Center Operations
Reduce Agent Attrition
The bane of call or contact center services and businesses they serve?…Read More
Sales/Growth
Disrupting Retail – Again
The "fluidity of the buy" is reshaping how consumers shop. Online to…Read More
Contact-Center Outsourcing
The End of The Day It’s About Trust
Ultimately, It’s All about Trust Entrusting your customers to a service…Read More