From Backstage to Center Stage
Contact-Center Outsourcing
Volunteerism is Rewarding Work At work, Rhonda is front and center, helping…
Ditch the Clock: Why Pay-Per-Hour Is So Last Year for Contact Centers
Sales/Growth
Getting full value from your contact center agents? If not, time to…
AARP Makes Driving Safer
Contact-Center Outsourcing
Serving Others Karen is a relative newcomer to Working Solutions, but… Keeping Seniors Safe
Contact-Center Outsourcing
Karen is a relative newcomer to Working Solutions, but she’s long on…
How Secure Is Your Provider?
Customer Service Strategy
Nothing is more personal than your identity. Unless it’s your customers’ data…
Feeding Children Everywhere
Contact-Center Outsourcing
Doing a World of Good Ruby’s days are as long as they…
Six Tips: Finding Best Contact Center Provider
Sales/Growth
If you don’t ask the right questions, service excellence can be elusive.
Retailers Turn to Outsourcing as Consumers Shop at Will
Sales/Growth
Retail hopscotching makes serving customers trickier than ever.
Making the FlexJobs Top 100—Second Year in a Row
Corporate News
Working Solutions is again recognized by FlexJobs in its Top 100 Companies.
Developing Gold Medal Agents for Your Contact Center
Human-Centric CX
The Olympics are in full swing and there is nothing more exciting…
Customer Experiences Improve with the CIO / CMO Connection
Customer Experience
Customer experience requires a strong commitment from every department within an organization.…
13 in 2013 – The Best Contact Center Advice
Virtual Workforce Management
As 2013 comes to a close, we wanted to share the 13…