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Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

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Blogs

Contact Center Outsourcing – Go Traditional or Non-Traditional?

Call Center Outsourcing

The benefits of outsourcing all or part of a contact center go…

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Social Media – The Elusive VOC Platform

Customer Experience

There has been much discussion about social media and the power it…

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Customer Experience

Customer Experience – the Common Metric in a Multi-Channel Center

Call Center Outsourcing

Customers have the ability to reach out to your contact center at…

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The Impact of Virtual Outsourcing – Part 1

Call Center Outsourcing

There is a move worldwide to send jobs to independent contractors. Whether…

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Does Your QA Need a Boost? Try Speech Analytics!

Call Center Outsourcing

As business continues to rapidly evolve in today’s constantly changing global markets,…

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Is Your Contact Center Plagued with Spring Fever?

Call Center Outsourcing

Flowers are blooming, the sun is shining, and plants are greening up.…

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Call Center Training

Training for the Future

Development

Have you noticed that we are currently in a professional environment that…

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Call Center Training

Quality & Training – Like a Hand in a Glove

Development

Training is such an important component of preparing atHome™ agents to not…

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Call Center Solutions

Beyond the Metrics: They are People, People!

Development

Metrics are good. They give a snapshot of the state of a…

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Best Practices for Call Center Outsourcing

Do Magic Metrics Exist?

Call Center Outsourcing

Due to the number of metrics needed to effectively measure contact center…

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Future of Contact Center Solutions

Future Proofing Contact Center Technology

Technology

Contact centers are continually progressing, in no small part to the continued…

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Virtual Contact Center Solutions

Virtual Business Models – The Future Is Here

Call Center Outsourcing

The New World of Work is creating the virtualization of industries at…

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