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Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

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Blogs

Emotional Intelligence and Its Importance in the Call Center

Call Center Outsourcing

In 1995, psychologist Daniel Goleman, Ph.D., rocketed to stardom with the publication…

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Habla Customer Service? Why You Need Bilingual Call Center Agents

Call Center Outsourcing

Once upon a time, customer service came in one language in the…

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Business Continuity in the Contact Center

Operations

A sudden ice storm can shut down your contact center for a…

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Customer Loyalty

The Value of Customer Loyalty

Customer Experience

Often in sales-focused organizations, a lot of time, money and effort are…

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Social Media Is More Than Just Marketing

Marketing

In any company, the debate rages: what department “owns” social media? Should…

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Astute Solutions 2012 Customer Conference

Corporate

Last week I had the pleasure of attending the Astute Solutions 2012…

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Contact Center Solutions

Welcome to the Working Solutions Blog

Call Center Outsourcing

In his 2012 State of the Union address to Congress, President Obama…

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