Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

Read our blogs


Emotional Intelligence and Its Importance in the Call Center

Call Center Outsourcing

In 1995, psychologist Daniel Goleman, Ph.D., rocketed to stardom with the publication…

Read more

Habla Customer Service? Why You Need Bilingual Call Center Agents

Call Center Outsourcing

Once upon a time, customer service came in one language in the…

Read more

Business Continuity in the Contact Center


A sudden ice storm can shut down your contact center for a…

Read more

Customer Loyalty

The Value of Customer Loyalty

Customer Experience

Often in sales-focused organizations, a lot of time, money and effort are…

Read more

Social Media Is More Than Just Marketing


In any company, the debate rages: what department “owns” social media? Should…

Read more

Astute Solutions 2012 Customer Conference


Last week I had the pleasure of attending the Astute Solutions 2012…

Read more

Contact Center Solutions

Welcome to the Working Solutions Blog

Call Center Outsourcing

In his 2012 State of the Union address to Congress, President Obama…

Read more