Contact Center Analytics
NPS: Is It Really the One Number You Need to Know?
How satisfied are your customers? Do you know how to truly measure…Read More 
Sales/Growth
Speak the Culture
Companies should focus more on culture vs. language to serve U.S. Hispanic…Read More
Contact-Center Outsourcing
From Backstage to Center Stage
Volunteerism is Rewarding Work At work, Rhonda is front and center, helping…Read More
Contact Center Operations
Ditch the Clock: Why Pay-Per-Hour Is So Last Year for Contact Centers
Getting full value from your contact center agents? If not, time to…Read More
Contact-Center Outsourcing
AARP Makes Driving Safer
Serving Others Karen is a relative newcomer to Working Solutions, but…Read More
Contact-Center Outsourcing
Keeping Seniors Safe
Karen is a relative newcomer to Working Solutions, but she’s long on…Read More
Contact Center Operations
How Secure Is Your Provider?
Nothing is more personal than your identity. Unless it’s your customers’ data…Read More
Contact-Center Outsourcing
Feeding Children Everywhere
Doing a World of Good Ruby’s days are as long as they…Read More
Contact Center Operations
Six Tips: Finding Best Contact Center Provider
If you don’t ask the right questions, service excellence can be elusive.Read More
Contact Center Technology
Retailers Turn to Outsourcing as Consumers Shop at Will
Retail hopscotching makes serving customers trickier than ever.Read More
Corporate News
Making the FlexJobs Top 100—Second Year in a Row
Working Solutions is again recognized by FlexJobs in its Top 100 Companies.Read More
Agent Development
Developing Gold Medal Agents for Your Contact Center
The Olympics are in full swing and there is nothing more exciting…Read More