How to Implement a Remote Work Solution for Your Company
Call Center Outsourcing
When I first launched Working Solutions in 1996, virtual call centers were…
Phone, Chat, Email, or IM? The Best Call Center Solution for Your Company
Technology
There was a time when call centers were populated mostly by headset-wearing…Emotional Intelligence and Its Importance in the Call Center
Call Center Outsourcing
In 1995, psychologist Daniel Goleman, Ph.D., rocketed to stardom with the publication…Habla Customer Service? Why You Need Bilingual Call Center Agents
Call Center Outsourcing
Once upon a time, customer service came in one language in the…
Business Continuity in the Contact Center
Operations
A sudden ice storm can shut down your contact center for a…
The Value of Customer Loyalty
Customer Experience
Often in sales-focused organizations, a lot of time, money and effort are…Social Media Is More Than Just Marketing
Marketing
In any company, the debate rages: what department “owns” social media? Should…Astute Solutions 2012 Customer Conference
Corporate
Last week I had the pleasure of attending the Astute Solutions 2012…
Welcome to the Working Solutions Blog
Call Center Outsourcing
In his 2012 State of the Union address to Congress, President Obama…