Creating a Win-Win-Win for Call Centers, Customers & Your Bottom Line
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Companies are becoming increasingly aware of the power of customer experience, particularly…
5 Ways to Find On-Demand Agents
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Apply a little search engine optimization (SEO) thinking to recruit work-at-home agents.
Making Virtual Viable with the Right Agent Education
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With decades of experience, Tamara Schroer, vice president of Education and Development…
5 Most-read Business Blogs of 2017
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Here’s to Great Experiences in the New Year Before 2017 ends, we’d…
Do offshore call center services benefit business?
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Politics aside, the decision to use offshore vs. onshore call center services…
Building on 20 Years of Great Service
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Refreshed Brand Inspired by Clients When Working Solutions began in 1996,…
Improving Private Equity ROI
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Aggressively Improve ROI with These 5 Tips With public stock market levels…
Kim Houlne Makes Virtual Viable on KERA
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A forerunner in remote contact center solutions, Working Solutions made virtual work viable.
20 Years of Contact Center Solutions
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In an industry crowded with competitors today, Working Solutions continues to stand out.
Reduce Agent Attrition
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The bane of call or contact center services and businesses they serve? Agent attrition.
Disrupting Retail – Again
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The "fluidity of the buy" is reshaping how consumers shop. Online to your doorstep.
13 in 2013 – The Best Contact Center Advice
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As 2013 comes to a close, we wanted to share the 13…