Top 5 Blogs of 2016 from Working Solutions
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Connecting in the Workplace and Marketplace Before 2016 ends, we’d like to…
Kim Houlne Makes Virtual Viable on KERA
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A forerunner in remote contact center solutions, Working Solutions made virtual work viable.
20 Years of Contact Center Solutions
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In an industry crowded with competitors today, Working Solutions continues to stand out.
Tune into KERA: Kim Houlne Interview
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KERA’s CEO series features Working Solutions chief Kim Houlne at 7:30 p.m. Friday, Oct. 7.
Reduce Agent Attrition
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The bane of call or contact center services and businesses they serve? Agent attrition.
Disrupting Retail – Again
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The "fluidity of the buy" is reshaping how consumers shop. Online to your doorstep.
5 Tips to Find and Hire the Best Remote Agents
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Work-from-home opportunities are in great demand, especially among the recently unemployed, underemployed,…
13 in 2013 – The Best Contact Center Advice
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As 2013 comes to a close, we wanted to share the 13…
Balancing the Two Prongs of Healthcare Customer Service
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In the world of healthcare, agents are required to strike a delicate…
Affordable Care Act Means Rapid Agent Ramp-Up for Insurance Providers
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Healthcare Reform brings a tidal wave of changes, compliance challenges and adjustments…
Contact Center Outsourcing – Go Traditional or Non-Traditional?
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The benefits of outsourcing all or part of a contact center go…
Customer Experience – the Common Metric in a Multi-Channel Center
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Customers have the ability to reach out to your contact center at…