Consumer Data Protection

Is Your Business Meeting the Challenges In the wake of the GDPR and the CCPA, businesses are scrambling to shore up cybersecurity.

 

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4 Models for Building a Better…

Customer Experience (CX) is the Key Differentiator To achieve a superior CX, you have to find the customer care model best suited for your business.

 

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5 Call Center Myths vs. Facts

On-demand Agents Defy Myths A recent Working Solutions survey of more than 2,000 of its customer service experts challenges five misconceptions about on-demand contact center…

 

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The Modern-day Travel Agent

The Modern-day Travel Agent Is your first thought that travel agents are outdated–and anything but modern? In fact, the truth is just the opposite. An…

 

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The Modern Day Travel Advisor

Savvy Service Experts Know What Sophisticated Travelers Expect Automated self-service travel reservations have upped the ante for customer expectations when they turn to live contact…

 

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Business Continuity Checklist

Before-all-hell-breaks-loose In business, the inevitable always comes. Shutdowns. Breakdowns. Letdowns. Best prepare beforehand. That means having plans in place and resources in hand to ensure…

 

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