Improving Contact Center Operations
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Happiness All Around to a “T” With year-end approaching, you probably have…
Onshore Ensures Greater Business Value
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Our flexible scheduling model enables contact center agents to be more productive.
Best Way to Manage Retail
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This whitepaper briefly compares two customer service models and how well they…
Company Overview
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About Us Founded in 1996, Working Solutions began as an idea that…
Business Continuity Checklist
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Before-all-hell-breaks-loose In business, the inevitable always comes. Shutdowns. Breakdowns. Letdowns. Best prepare…
Fast and Flexible
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Moving with the Business By definition, business continuity needs to be constant.…
Ovum Report
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Making Ovum’s Enterprise Shortlist Home-based outsourcing is the future—here and now for…
Security Vigilance
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Offering an integrated approach From professional agents to hardened infrastructure to locked-down…
Core Competencies
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Based in Plano, Texas, Working Solutions uses professional, U.S.-based agents who work…
Unifying Volunteers
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A well-known evangelical organization needed a way to manage high call volumes,…
Technical Support
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Enhancing Staff. Pleasing Customers. A Fortune 500 global digital network provider sought…
Digital Sales
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Complementing In-store Business New York City-based retailer expanded presence and increased revenue…