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Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

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Blogs

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Boost Efficiency: The 5 Key Pillars of Contact Center Excellence

Virtual Workforce Management

As technology continues to evolve at a rapid pace, the role of…

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Mastering the Art of Onboarding: A Comprehensive Guide for Your On-Demand Customer Experience Team

Virtual Workforce Management

As businesses adapt to changing customer needs, the demand for specialized CX…

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Revolutionizing Contact Centers: Key Findings and Strategies for Success

Virtual Workforce Management

Working Solutions partnered with CCW Digital to sponsor a comprehensive market study…

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How to Scale Customer Service During Busy Seasons

Virtual Workforce Management

Six tips to providing customer service coverage during peak seasons.

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7 Facts on Virtual Contact Center Outsourcing

Virtual Workforce Management

There are long-standing and compelling reasons to consider outsourcing contact centers, including…

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How to Improve Call Center Security

Virtual Workforce Management

Europe’s wide-reaching General Data Protection Regulation (GDPR) has led to millions of…

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Young confident Black man converses with a colleague virtually via his laptop in his home office

Ways to Improve Virtual Customer Service

Virtual Workforce Management

In any business, there’s always room for improvement. Virtual customer service is…

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What You Need to Take Your Customer Service Virtual

Virtual Workforce Management

Customer service is the foundation of a successful business. Giving those who…

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3 Ways to Celebrate: Agents Who Ensure Great Customer Experiences

Virtual Workforce Management

In a normal business year, I’d be traveling cross-country, visiting with Working…

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Why Work-from-home Contact Center Agents Are Better for Your Business

Virtual Workforce Management

It’s been said many times before, but it bears repeating: Your customer…

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Does Your Business Need a Modern Contact Center? Here’s How to Find Out

Virtual Workforce Management

For the vast majority of companies, of all sizes and across many…

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How to Balance In-house Call Centers with Outsourced Contact Center Solutions

Virtual Workforce Management

There are many good reasons why outsourced contact center solutions have become…

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