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Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

Blogs

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Boost Efficiency: The 5 Key Pillars of Contact Center Excellence

Virtual Workforce Management

As technology continues to evolve at a rapid pace, the role of…

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Mastering the Art of Onboarding: A Comprehensive Guide for Your On-Demand Customer Experience Team

Virtual Workforce Management

As businesses adapt to changing customer needs, the demand for specialized CX…

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Revolutionizing Contact Centers: Key Findings and Strategies for Success

Virtual Workforce Management

Working Solutions partnered with CCW Digital to sponsor a comprehensive market study…

How to Scale Customer Service During Busy Seasons

Virtual Workforce Management

Six tips to providing customer service coverage during peak seasons.

Working Solutions Podcast

Changing the Game of CX Education: Tamara’s Journey to Setting Industry Standards

Virtual Workforce Management

Once in a while, we come across someone whose passion and innovation…

7 Facts on Virtual Contact Center Outsourcing

Virtual Workforce Management

There are long-standing and compelling reasons to consider outsourcing contact centers, including…

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How to Improve Call Center Security

Virtual Workforce Management

Europe’s wide-reaching General Data Protection Regulation (GDPR) has led to millions of…

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How Training Customer Service Agents Virtually Can Save Time and Money and Still Deliver

Virtual Workforce Management

Finding ways to train teams effectively and economically can be challenging for…

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Ways to Improve Virtual Customer Service

Virtual Workforce Management

In any business, there’s always room for improvement. Virtual customer service is…

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What You Need to Take Your Customer Service Virtual

Virtual Workforce Management

Customer service is the foundation of a successful business. Giving those who…

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2021’s Biggest Staffing Trend for Customer Experience

Virtual Workforce Management

The key to any successful customer experience is a team of expert…

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Virtual Contact Center Work Benefits Persons with Disabilities

Virtual Workforce Management

Earlier this year, Working Solutions chief executive Kim Houlne came across a…

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