What’s the Difference Between Customer Experience and Customer Service, and Why Does It Matter?
Specialized Customer Service
If you lead a business—and especially if you lead a retail business—you…
Top 5 Reasons Travel Companies Benefit from Outsourcing Customer Care (BPO)
Travel and Hospitality
A travel agency’s business growth and customer satisfaction depend on quality customer…
What is a BPO and How Can It Improve Your Customer Experience?
Industry Insights
If you are interested in taking your customer experience to another level,…
Lessons Learned from Working Solution’s Female Leaders
Industry Insights
A Retrospective on International Women’s Day On a day where we honor…
Call Center Security Tips
Industry Insights
Security Fundamentals In an information-driven era data security tops the list of…
What Types of Services Do Outsourced Call Centers Offer?
Industry Insights
Call centers, or contact centers, transform your business in several ways, not…
Virtual Contact Center Work Benefits Persons with Disabilities
Virtual Workforce Management
Earlier this year, Working Solutions chief executive Kim Houlne came across a…
July 4th Brings a More Liberated Workforce
Virtual Workforce Management
The descriptors for the economic engines driving work today range far and…
April Wiita, VP of Operations, Sets the Tone
Virtual Workforce Management
On a frigid January day in northern Wisconsin, April Wiita snowshoed through…
Tracey Sloan Personifies the Company’s Roots and Culture
Industry Insights
If you want the history of Working Solutions, there are few people…
Tough Times Call for Executive Insight
On Demand Contact Center
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…
Student Engagement Platform
Industry Insights
Tamara explores a tool for engagement called Nearpod at nearpod.com Are you…