Contact Center Scalability
5 Essential Contact Center Components
As experts in the delivery of on-demand contact center services, we never…Read More 
Contact Center Operations
The Different Types of Call Centers: Which One Is Right for Your Business?
From inbound phone calls to web-based chatting, from email marketing to social…Read More
Contact-Center Outsourcing
Chief Executive Kim Houlne Advocates On-demand Workers in Contact Center Pipeline Feature Story
For me, the headline sums it up: “On-demand Is In Demand.” The…Read More
Contact Center Analytics
What’s Your Net Promoter Score Value? And Why Should You Care?
Achieving customer satisfaction is critical for any company that aspires to long-term…Read More
Contact Center Operations
How to Improve Customer Experience (CX): 10 Tips from Our Experts
Think that the customer experience (CX) offered by your business doesn’t matter?…Read More
Customer Experience
[INFOGRAPHIC] The Modern-day Travel Agent
Is your first thought that travel agents are outdated–and anything but modern?…Read More
AI Enabled CX
Understanding Contact Center Data: What to Track and How to Track It
The acceleration of technology in recent years has dramatically reshaped consumer behavior…Read More
Contact-Center Outsourcing
Company’s New Volunteer Program Could Provide 3,000+ Hours of Service
As a caring culture, Working Solutions empathizes with our clients and their…Read More
Contact Center Technology
Under-the-hood Tech Insight Enables Client Business Solutions
As a technologist, I always advise clients: you need to understand the…Read More
Customer Experience
5 Customer Experience Lessons from Showrooming & Reverse Showroom Marketing
Once considered a real threat to retailers, showrooming has become a powerful…Read More
Contact Center Scalability
Is the Gig Economy Go-go or Oh-no? Depends on Who You Ask.
In recent years, the gig or sharing economy—read that on-demand workforce—has become…Read More
Contact-Center Outsourcing
3rd Year in a Row to Rank Top 10 in FlexJobs List
Named to FlexJobs Top 100 Remote Companies For the third straight year,…Read More