The Latest Trends in Travel from our Agent Team
Development
The travel industry has undergone significant changes and the way customers approach…
4 Expert Tips for Educating, Engaging Remote Workforces
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Remote workforces came of age en masse during the pandemic. Now, they…
Virtual Education – Wheel of Names
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In today’s episode, Tamara talks to Jennifer about Wheel of Names at…
A Free Virtual Education Tool
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In today’s episode Tamara talks to Stacy and they provide a free…
5 Ways to Foster Emotional Intelligence
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The workplace is filled with four-letter words. “Work” itself is one. Also…
Developing Gold Medal Agents for Your Contact Center
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The Olympics are in full swing and there is nothing more exciting…
Amazon’s Mayday Button Sets a New Standard
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Just when you thought customer support was going the way of self-service,…Develop with Style – Learning Styles That Is
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In this online, get it now, instant gratification world we live in,…
Looking to Improve QA Coaching? Go Peer to Peer!
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It is not unusual for quality assurance teams to get into a…
Looking for Ways to Improve Performance? Add Scenario-Based Learning!
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e-Learning is an important part of continued improvement and performance for all…
Beyond the Numbers – Quality Assurance Encompasses Coaching
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The merging of training and quality assurance (QA) programs strengthens virtual contact…
Training for the Future
Development
Have you noticed that we are currently in a professional environment that…