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Blogs

Happy customer takes phone call in her kitchen at home

Emotional Intelligence in Contact Centers: 5 Strategies to Enhance Customer Experience

Customer Experience

In today’s fast-paced and ever-changing business landscape, success is not solely determined…

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Mastering the Art of Onboarding: A Comprehensive Guide for Your On-Demand Customer Experience Team

Virtual Workforce Management

As businesses adapt to changing customer needs, the demand for specialized CX…

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Working Solutions’ Taylor Kane strikes a pose with industry leaders, Monica and Denise, at CCW Austin

Empowering Through Connection: Lessons Learned from CCWomen

Contact-Center Outsourcing

When talking about professional development and community building, CCWomen stands out as…

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Customer service illustration of a woman wearing a headset and sitting on a chair answering calls

Revolutionizing Contact Centers: Key Findings and Strategies for Success

Virtual Workforce Management

Working Solutions partnered with CCW Digital to sponsor a comprehensive market study…

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Young creative man working on a laptop in home office

The Trust Factor: Why Live Agents Still Matter to 95% of Consumers

Human-Centric CX

While AI and automation are the biggest trend in customer experience, one…

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Working Solutions Podcast

Changing the Game of CX Education: Tamara’s Journey to Setting Industry Standards

Virtual Workforce Management

Once in a while, we come across someone whose passion and innovation…

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Smiling young African American woman sitting at desk working on laptop taking notes in notebook, happy

How Training Customer Service Agents Virtually Can Save Time and Money and Still Deliver

Virtual Workforce Management

Finding ways to train teams effectively and economically can be challenging for…

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young man happily speaks into his phone using speaker mode

The Importance of Brand Tone and Voice in Customer Service

Customer Service Strategy

Are you training your customer service agents to speak to callers with…

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2021’s Biggest Brand Trend for Customer Experience – Consumer Trust

Customer Service Strategy

Consumer trust is the most important attribute of any successful brand. And…

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Never Underestimate the Importance of Empathetic Customer Service

Human-Centric CX

Delivering a great customer experience (CX) is undeniably essential to ensuring the…

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2021’s Biggest Staffing Trend for Customer Experience

Virtual Workforce Management

The key to any successful customer experience is a team of expert…

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Educator Tamara Schroer Shares Secret to Her Success

Virtual Workforce Management

Tamara Schroer exudes enough energy and enthusiasm to light up a room.…

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