Blogs: Development

4 Expert Tips for Educating, Engaging Remote Workforces

Development

Remote workforces came of age en masse during the pandemic. Now, they…

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Business Video Tamara Time Episode two

Virtual Education – Wheel of Names

Development

In today’s episode, Tamara talks to Jennifer about Wheel of Names at…

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Tamara Time Episode One

A Free Virtual Education Tool

Development

In today’s episode Tamara talks to Stacy and they provide a free…

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Build a caring corporate level

5 Ways to Foster Emotional Intelligence

Development

The workplace is filled with four-letter words. “Work” itself is one. Also…

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Competition to the best customer service, off-shore call-center, call-center with best customer service rating

Developing Gold Medal Agents for Your Contact Center

Development

The Olympics are in full swing and there is nothing more exciting…

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Amazon's Mayday Button

Amazon’s Mayday Button Sets a New Standard

Development

Just when you thought customer support was going the way of self-service,…

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Interactive learning styles for contact centers

Develop with Style – Learning Styles That Is

Development

In this online, get it now, instant gratification world we live in,…

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Working together to better learn the business, remote agents communicating to help each other better performance

Looking to Improve QA Coaching? Go Peer to Peer!

Development

It is not unusual for quality assurance teams to get into a…

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Looking for Ways to Improve Performance? Add Scenario-Based Learning!

Development

e-Learning is an important part of continued improvement and performance for all…

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Training and Quality

Beyond the Numbers – Quality Assurance Encompasses Coaching

Development

The merging of training and quality assurance (QA) programs strengthens virtual contact…

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Call Center Training

Training for the Future

Development

Have you noticed that we are currently in a professional environment that…

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Call Center Training

Quality & Training – Like a Hand in a Glove

Development

Training is such an important component of preparing atHome™ agents to not…

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