Empowering Through Connection: Lessons Learned from CCWomen
Development
When talking about professional development and community building, CCWomen stands out as…
The Latest Trends in Travel from our Agent Team
Development
The travel industry has undergone significant changes and the way customers approach…
4 Expert Tips for Educating, Engaging Remote Workforces
Development
Remote workforces came of age en masse during the pandemic. Now, they…
Virtual Education – Wheel of Names
Development
In today’s episode, Tamara talks to Jennifer about Wheel of Names at…
A Free Virtual Education Tool
Development
In today’s episode Tamara talks to Stacy and they provide a free…
5 Ways to Foster Emotional Intelligence
Development
The workplace is filled with four-letter words. “Work” itself is one. Also…
Developing Gold Medal Agents for Your Contact Center
Development
The Olympics are in full swing and there is nothing more exciting…
Amazon’s Mayday Button Sets a New Standard
Development
Just when you thought customer support was going the way of self-service,…Develop with Style – Learning Styles That Is
Development
In this online, get it now, instant gratification world we live in,…
Looking to Improve QA Coaching? Go Peer to Peer!
Development
It is not unusual for quality assurance teams to get into a…
Looking for Ways to Improve Performance? Add Scenario-Based Learning!
Development
e-Learning is an important part of continued improvement and performance for all…
Beyond the Numbers – Quality Assurance Encompasses Coaching
Development
The merging of training and quality assurance (QA) programs strengthens virtual contact…