Training for the Future
Development
Have you noticed that we are currently in a professional environment that…
Quality & Training – Like a Hand in a Glove
Development
Training is such an important component of preparing atHome™ agents to not…
Beyond the Metrics: They are People, People!
Development
Metrics are good. They give a snapshot of the state of a…
Transitioning Knowledge – Beyond Basic Training
Development
When you envision training new hires in a contact center, you think…