The Trust Factor: Why Live Agents Still Matter to 95% of Consumers
Human-Centric CX
While AI and automation are the biggest trend in customer experience, one…
How to Scale Customer Service During Busy Seasons
Virtual Workforce Management
Six tips to providing customer service coverage during peak seasons.
The 2-Step Proactive Customer Service Strategy That Wins Every Time
On Demand Contact Center
Gone are the days of waiting for customers to come to you.…
The Importance of Brand Tone and Voice in Customer Service
Customer Service Strategy
Are you training your customer service agents to speak to callers with…
What You Need to Take Your Customer Service Virtual
Virtual Workforce Management
Customer service is the foundation of a successful business. Giving those who…
Customer Retention: Driving Sales and Maintaining Sales Base
Sales/Growth
When it comes to selling products and services, often a company’s focus…
Why You Should Offer 24/7 Customer Service Support
Customer Service Strategy
Satisfying your customer’s needs is vitally important to the success of your…
What Types of Services Do Outsourced Call Centers Offer?
Industry Insights
Call centers, or contact centers, transform your business in several ways, not…
What Does Customer Service Mean to You?
Customer Service Strategy
We know that customer service is key to long-term business success, but…
2021’s Biggest Brand Trend for Customer Experience – Consumer Trust
Customer Service Strategy
Consumer trust is the most important attribute of any successful brand. And…
Ensuring Empathetic Service
Human-Centric CX
We all know that the key to any successful business is making…
7 New Lessons for Online Selling in a Time of Virtual Commerce
Sales/Growth
Many businesses now find themselves thriving in a time of increased demand,…