The Trust Factor: Why Live Agents Still Matter to 95% of Consumers
Human-Centric CX
While AI and automation are the biggest trend in customer experience, one…
Why Increased Brand Security Improves Customer Loyalty
Industry Insights
Did you know that effective security translates to brand loyalty and an…
The 2-Step Proactive Customer Service Strategy That Wins Every Time
On Demand Contact Center
Gone are the days of waiting for customers to come to you.…
The Importance of Brand Tone and Voice in Customer Service
Customer Service Strategy
Are you training your customer service agents to speak to callers with…
Customer Retention: Driving Sales and Maintaining Sales Base
Sales/Growth
When it comes to selling products and services, often a company’s focus…
Why You Should Offer 24/7 Customer Service Support
Customer Service Strategy
Satisfying your customer’s needs is vitally important to the success of your…
What’s Missing from Your Customer Experience?
Customer Service Strategy
Customer Experience (CX) is any type of interaction between customers and a…
What Does Customer Service Mean to You?
Customer Service Strategy
We know that customer service is key to long-term business success, but…
2021’s Biggest Brand Trend for Customer Experience – Consumer Trust
Customer Service Strategy
Consumer trust is the most important attribute of any successful brand. And…
Ensuring Empathetic Service
Human-Centric CX
We all know that the key to any successful business is making…
7 New Lessons for Online Selling in a Time of Virtual Commerce
Sales/Growth
Many businesses now find themselves thriving in a time of increased demand,…
Why Your Customer Service Reputation Is Important — and How to Protect It
Onshore Customer Service
No matter what industry or demographic you serve, if you’re managing a…