Gain the Homefield Advantage with Onshore Customer Service in the USA
Onshore Customer Service
American On-demand Contact Center Solutions Working Solutions began business as an…
Achieving the Right Balance in Retail Customer Service
Retail and Consumer Services
Blending Artificial Intelligence and Intelligent Agents We live in a world…
4 Key Metrics to Finding the Customer Service Sweet Spot
Customer Experience
Feeling the Love Year-round with Sustained Call Center Performance For…
5 Most-read Business Blogs of 2017
Travel and Hospitality
Here’s to Great Experiences in the New Year Before 2017 ends, we’d…
Do offshore call center services benefit business?
Onshore Customer Service
Politics aside, the decision to use offshore vs. onshore call center services…
5 Steps to Proactive Customer Delight
Human-Centric CX
Delighting your customers is a critical component that drives your brand’s success. …
Focusing on Customer Experience in Energy & Utility Industries
Customer Experience
Many energy and utility companies have considered the foundational element of their…
Is Your Customer Service Kick-Ass?
Customer Experience
Agents Step in Where Self-service Leaves Off Normally, I don’t associate the…NPS: Is It Really the One Number You Need to Know?
Industry Insights
How satisfied are your customers? Do you know how to truly measure…
How Secure Is Your Provider?
Customer Service Strategy
Nothing is more personal than your identity. Unless it’s your customers’ data…
Six Tips: Finding Best Contact Center Provider
Sales/Growth
If you don’t ask the right questions, service excellence can be elusive.
Retailers Turn to Outsourcing as Consumers Shop at Will
Sales/Growth
Retail hopscotching makes serving customers trickier than ever.