5 Lessons Digital Retailers Can Learn from the In-Store Customer Experience
Retail and Consumer Services
Far from being obsolete, the in-store customer experience has become a key…
Holiday Season Call Center Management Checklist
Customer Experience
Are you ready for the holiday season? In most industries, that’s…
Gain the Homefield Advantage with Onshore Customer Service in the USA
Onshore Customer Service
American On-demand Contact Center Solutions Working Solutions began business as an…
Improve Agent Retention for Long-Term Investment: How to Keep Agents Engaged, Productive and Loyal
Virtual Workforce Management
Every department feels it: turnover drains momentum, kills productivity, and erodes the…
Achieving the Right Balance in Retail Customer Service
Retail and Consumer Services
Blending Artificial Intelligence and Intelligent Agents We live in a world…
4 Key Metrics to Finding the Customer Service Sweet Spot
Customer Experience
Feeling the Love Year-round with Sustained Call Center Performance For…
5 Most-read Business Blogs of 2017
Travel and Hospitality
Here’s to Great Experiences in the New Year Before 2017 ends, we’d…
Do offshore call center services benefit business?
Onshore Customer Service
Politics aside, the decision to use offshore vs. onshore call center services…
5 Steps to Proactive Customer Delight
Human-Centric CX
Delighting your customers is a critical component that drives your brand’s success. …
Focusing on Customer Experience in Energy & Utility Industries
Customer Experience
Many energy and utility companies have considered the foundational element of their…
Is Your Customer Service Kick-Ass?
Customer Experience
Agents Step in Where Self-service Leaves Off Normally, I don’t associate the…NPS: Is It Really the One Number You Need to Know?
Industry Insights
How satisfied are your customers? Do you know how to truly measure…