Contact Center Scalability
Is the Gig Economy Go-go or Oh-no? Depends on Who You Ask.
In recent years, the gig or sharing economy—read that on-demand workforce—has become…Read More 
Contact-Center Outsourcing
Travel Weekly Spotlights Expertise of Working Solutions
The on-demand, contact center prowess of Working Solutions to overcome disruptive…Read More
Contact-Center Outsourcing
(VIDEO) 20+ Years of Great Customer Experience
In 1996, visionary entrepreneur Kim Houlne perceived a need for high-quality, North…Read More
Contact-Center Outsourcing
Gain the Homefield Advantage with Onshore Customer Service in the USA
American On-demand Contact Center Solutions Working Solutions began business as an…Read More
Contact-Center Outsourcing
Sell More During Holiday Season with On-Demand Solutions
Time for a Seasonal-sales-and-service Gut Check Two words rev up retailers:…Read More
Agent Development
Improve Agent Retention for Long-Term Investment: How to Keep Agents Engaged, Productive and Loyal
Every department feels it: turnover drains momentum, kills productivity, and erodes the…Read More
Contact-Center Outsourcing
Working Solutions Showcases New Dallas Headquarters
Company Celebrates with Well-Attended Open House After 17 years in Plano,…Read More
Contact-Center Outsourcing
How Traditional Call Centers Have Evolved
(and What You Should Know about Them)
The Modern Contact Center: In with the New This, of course,… Read More
Contact-Center Outsourcing
3 Call Center Metrics for Successful Operations
Considering Outsourcing? Review your Call Center Performance. After much thought, you’ve realized…Read More
Contact Center Operations
Myths vs Facts of Call Center Outsourcing
5 Call Center Outsourcing Myths Dispelled You’ve never outsourced your call center…Read More
Contact-Center Outsourcing
5 Tips to Make Your Call Centers More Efficient
You’ve probably watched a Farmers® Insurance commercial, with the familiar tagline: “We…Read More
Contact-Center Outsourcing
Remote Work Model Validated
FlexJobs Top 100 Work-from-Home List For businesses big and small, remote…Read More