Travel Weekly Spotlights Expertise of Working Solutions
Contact-Center Outsourcing
The on-demand, contact center prowess of Working Solutions to overcome disruptive…
(VIDEO) 20+ Years of Great Customer Experience
Contact-Center Outsourcing
In 1996, visionary entrepreneur Kim Houlne perceived a need for high-quality, North…
Gain the Homefield Advantage with Onshore Customer Service in the USA
Onshore Customer Service
American On-demand Contact Center Solutions Working Solutions began business as an…
Sell More During Holiday Season with On-Demand Solutions
Contact-Center Outsourcing
Time for a Seasonal-sales-and-service Gut Check Two words rev up retailers:…
Improve Agent Retention for Long-Term Investment: How to Keep Agents Engaged, Productive and Loyal
Virtual Workforce Management
Every department feels it: turnover drains momentum, kills productivity, and erodes the…
Working Solutions Showcases New Dallas Headquarters
Contact-Center Outsourcing
Company Celebrates with Well-Attended Open House After 17 years in Plano,…
How Traditional Call Centers Have Evolved
(and What You Should Know about Them)
Contact-Center Outsourcing
The Modern Contact Center: In with the New This, of course,…
3 Call Center Metrics for Successful Operations
Contact-Center Outsourcing
Considering Outsourcing? Review your Call Center Performance. After much thought, you’ve realized…
Myths vs Facts of Call Center Outsourcing
Contact-Center Outsourcing
5 Call Center Outsourcing Myths Dispelled You’ve never outsourced your call center…
5 Tips to Make Your Call Centers More Efficient
Contact-Center Outsourcing
You’ve probably watched a Farmers® Insurance commercial, with the familiar tagline: “We…
Remote Work Model Validated
Contact-Center Outsourcing
FlexJobs Top 100 Work-from-Home List For businesses big and small, remote…
Disaster Recovery in Contact Centers
On Demand Contact Center
Business Continuity and Minimizing Impact from Disasters In the rock classic, “Call…