7 Customer Service Tips to Refresh Your Customer Experience for Spring
Contact-Center Outsourcing
Spring is here again, and with it comes the promise of warmer…
Spring Clean Your Business. Prepare for the Busy Season with this Contact Center Audit Checklist.
Contact-Center Outsourcing
Spring cleaning isn’t just for the home, or for your desktop and…
Recognized by FlexJobs as a Woman-owned, Remote-workforce Company
Contact-Center Outsourcing
Don’t you just love the follow-on stories born from headline-making news. Such…
Ready for Spring? Get Prepared with Our Quick Contact Center Assessment
Contact-Center Outsourcing
Spring is almost here, and summer’s following fast on its heels. For…
Chief Executive Kim Houlne Talks about Customer Service
Contact-Center Outsourcing
After leading Working Solutions for 23 years, founder and chief executive Kim…
How Data-driven Contact Center Analytics Can Drive Growth and Save You Money
Customer Service Strategy
The term contact center analytics gets thrown around quite a bit these…
Why Customer Self-service Is Essential to a Successful CX Strategy
Contact-Center Outsourcing
Delivering a superior customer experience (CX) in an era when customers are…
Company’s New Volunteer Program Could Provide 3,000+ Hours of Service
Industry Insights
As a caring culture, Working Solutions empathizes with our clients and their…
How to Create a Business Continuity Plan that Works
Disaster Recovery
A business continuity plan is an essential part of any company’s strategy.…
Working Solutions Ranked #5 on FlexJobs 2019 List of Top Companies with Remote Jobs
Contact-Center Outsourcing
For the fifth consecutive year, Working Solutions has landed near the very…
5 Essential Call Center Tips for 2019
Virtual Workforce Management
Is your customer care team ready for the year ahead? From expanding…
Elevating Customer Service and Sales in the New Year
Contact-Center Outsourcing
In 2019, Working Solutions begins its 23rd year serving clients and their…