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Contact-Center Outsourcing

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Contact Center Analytics

What’s Your Net Promoter Score Value? And Why Should You Care?

Achieving customer satisfaction is critical for any company that aspires to long-term…

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Contact-Center Outsourcing

SmartBrief Article: Managing the Virtual Workforce

After 23 year in contact center outsourcing, Kim Houlne, founder and chief…

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people at an electronic store providing great customer experience virtual call center solutions

Contact-Center Outsourcing

How to Increase Brand Loyalty by Offering a Great Customer Experience

Fueled by ever-evolving technologies, and fraught with the potential to be undercut…

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Quantitative vs qualitative contact center data illustration

AI Enabled CX

Understanding Contact Center Data: What to Track and How to Track It

The acceleration of technology in recent years has dramatically reshaped consumer behavior…

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Contact-Center Outsourcing

Travel Weekly features Working Solutions Survey

The customer-service demands of the global travel industry require contact center agents…

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blue image with spring is coming 7 tips for customer experience

Contact-Center Outsourcing

7 Customer Service Tips to Refresh Your Customer Experience for Spring

Spring is here again, and with it comes the promise of warmer…

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picture of people rushing across street with the words Spring is Coming Prepare for the busy Season with this Contact Center Audit

Contact-Center Outsourcing

Spring Clean Your Business. Prepare for the Busy Season with this Contact Center Audit Checklist.

Spring cleaning isn’t just for the home, or for your desktop and…

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woman looking at flexjob article that features on demand call center solution woman owned

Contact-Center Outsourcing

Recognized by FlexJobs as a Woman-owned, Remote-workforce Company

Don’t you just love the follow-on stories born from headline-making news. Such…

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type-that-says-spring-is-coming-on-demand-virtual-call-center-solutions

Contact-Center Outsourcing

Ready for Spring? Get Prepared with Our Quick Contact Center Assessment

Spring is almost here, and summer’s following fast on its heels. For…

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Contact-Center Outsourcing

Chief Executive Kim Houlne Talks about Customer Service

After leading Working Solutions for 23 years, founder and chief executive Kim…

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Contact Center Analytics

How Data-driven Contact Center Analytics Can Drive Growth and Save You Money

The term contact center analytics gets thrown around quite a bit these…

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Contact-Center Outsourcing

Why Customer Self-service Is Essential to a Successful CX Strategy

Delivering a superior customer experience (CX) in an era when customers are…

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