Why Customer Self-service Is Essential to a Successful CX Strategy
Contact-Center Outsourcing
Delivering a superior customer experience (CX) in an era when customers are…
Company’s New Volunteer Program Could Provide 3,000+ Hours of Service
Industry Insights
As a caring culture, Working Solutions empathizes with our clients and their…
How to Create a Business Continuity Plan that Works
Disaster Recovery
A business continuity plan is an essential part of any company’s strategy.…
Working Solutions Ranked #5 on FlexJobs 2019 List of Top Companies with Remote Jobs
Contact-Center Outsourcing
For the fifth consecutive year, Working Solutions has landed near the very…
5 Essential Call Center Tips for 2019
Virtual Workforce Management
Is your customer care team ready for the year ahead? From expanding…
Elevating Customer Service and Sales in the New Year
Contact-Center Outsourcing
In 2019, Working Solutions begins its 23rd year serving clients and their…
Giving Thanks for Our Clients and Colleagues
Disaster Recovery
At this time of the year, I hold dear the people and…
How to Reduce Call Center Overhead Costs with On-Demand Customer Care
On Demand Contact Center
For most businesses, maintaining a call center is no easy task. With…
Want to improve business performance? Be Empathetic and Prosper.
Contact-Center Outsourcing
Which would you rather do business with or work for? A compassionate…
How to Improve Customer Experience with On-Demand Contact Center Services
Contact-Center Outsourcing
How to improve customer experience in an era of rapidly evolving tech…
Improving the Travel Customer Experience with On-Demand Call Center Solutions
Travel and Hospitality
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…
Is the Gig Economy Go-go or Oh-no? Depends on Who You Ask.
Virtual Workforce Management
In recent years, the gig or sharing economy—read that on-demand workforce—has become…