The Future of Customer Service Recruitment: Trends You Can’t Ignore
Agent Recruiting
Have you ever wondered how to keep up with the fast-paced changes…
Boosting Agent Retention: Five Key Strategies for Customer Service Success
Agent Recruiting
Retaining customer service agents is a big deal in outsourcing. High turnover…
5 Tips to Develop Retention Initiatives
Contact Center Operations
Keeping your customer service agents around is crucial, especially in outsourcing. High…
Mastering the Art of Onboarding: A Comprehensive Guide for Your On-Demand Customer Experience Team
Virtual Workforce Management
As businesses adapt to changing customer needs, the demand for specialized CX…
How Training Customer Service Agents Virtually Can Save Time and Money and Still Deliver
Virtual Workforce Management
Finding ways to train teams effectively and economically can be challenging for…
5 Ways to Find On-Demand Agents
Agent Recruiting
Apply a little search engine optimization (SEO) thinking to recruit work-at-home agents.
Never Underestimate the Importance of Empathetic Customer Service
Human-Centric CX
Delivering a great customer experience (CX) is undeniably essential to ensuring the…
2021’s Biggest Staffing Trend for Customer Experience
Virtual Workforce Management
The key to any successful customer experience is a team of expert…
Virtual Contact Center Work Benefits Persons with Disabilities
Virtual Workforce Management
Earlier this year, Working Solutions chief executive Kim Houlne came across a…
Educator Tamara Schroer Shares Secret to Her Success
Virtual Workforce Management
Tamara Schroer exudes enough energy and enthusiasm to light up a room.…
Using a Remote Hiring Process to Bring in Top Talent
Agent Recruiting
Despite the COVID-19 pandemic, some companies are still hiring, and they are…
Why Work-from-home Contact Center Agents Are Better for Your Business
Virtual Workforce Management
It’s been said many times before, but it bears repeating: Your customer…