The Future of Customer Service Recruitment: Trends You Can’t Ignore
Agent Recruiting
Have you ever wondered how to keep up with the fast-paced changes…
Boosting Agent Retention: Five Key Strategies for Customer Service Success
Agent Recruiting
Retaining customer service agents is a big deal in outsourcing. High turnover…
5 Tips to Develop Retention Initiatives
Contact Center Operations
Keeping your customer service agents around is crucial, especially in outsourcing. High…
Mastering the Art of Onboarding: A Comprehensive Guide for Your On-Demand Customer Experience Team
Customer Experience
As businesses adapt to changing customer needs, the demand for specialized CX…
5 Ways to Find On-Demand Agents
Agent Recruiting
Apply a little search engine optimization (SEO) thinking to recruit work-at-home agents.
2021’s Biggest Staffing Trend for Customer Experience
Customer Experience
The key to any successful customer experience is a team of expert…
Virtual Contact Center Work Benefits Persons with Disabilities
Agent Recruiting
Earlier this year, Working Solutions chief executive Kim Houlne came across a…
Using a Remote Hiring Process to Bring in Top Talent
Agent Recruiting
Despite the COVID-19 pandemic, some companies are still hiring, and they are…