Call Center Security Tips
Contact Center Security
Security Fundamentals In an information-driven era data security tops the list of…
How to Avoid Providing a Bad Customer Service Experience
Contact-Center Outsourcing
We’ve all been there. One negative experience with a brand can affect…
2022 Customer Experience (CX) Trends
Customer Experience
Customer experience (CX) has changed the game in marketing, as it encompasses…
Angie Kronlage Makes Client Success Her Calling
Corporate News
In her first 13 years with Working Solutions, Angie Kronlage witnessed the…
What Types of Services Do Outsourced Call Centers Offer?
Customer Service Outsourcing
Call centers, or contact centers, transform your business in several ways, not…
Knowledge Powers Our Team, According to Educator Jennifer Brown
Corporate News
Living in various spots around the United States, Jennifer Brown and her…
Kristin Skiko Fuels Growth, One Person at a Time
Corporate News
Kristin Skiko’s journey with Working Solutions began in Omaha, Nebraska in 1999.…
Celebrating 25 Years with $25,000 Donation Program
Corporate News
As part of Working Solutions’ 25th anniversary celebration, the company wanted to…
Kristin Kercheval Guides Team on a Path to Success
Corporate News
It was 25 years ago when young McKesson manager Kristin Kercheval had…
Customer Service Agents and Employees Support This Year’s SU2C Event
Corporate News
The takeaway—the take-your-breath-away—of the recent Stand Up To Cancer® (SU2C) fundraiser comes…
What’s the Difference Between Customer Service and Customer Experience?
Customer Experience
When it comes to customer service versus customer experience, you already know…
What’s Missing from Your Customer Experience?
Customer Experience
Customer Experience (CX) is any type of interaction between customers and a…