Gain the Homefield Advantage with Onshore Customer Service in the USA
Onshore Customer Service
American On-demand Contact Center Solutions Working Solutions began business as an…
Sell More During Holiday Season with On-Demand Solutions
Contact-Center Outsourcing
Time for a Seasonal-sales-and-service Gut Check Two words rev up retailers:…
Improve Agent Retention for Long-Term Investment
Customer Service Strategy
Do you have $6,440 to spend—and then lose—on an agent? Here’s a…
Equip Your Call Center for 2018 Hurricane Season
On Demand Contact Center
The odds aren’t looking too good for this year’s hurricane season here…
Working Solutions Showcases New Dallas Headquarters
Contact-Center Outsourcing
Company Celebrates with Well-Attended Open House After 17 years in Plano,…
Achieving the Right Balance in Retail Customer Service
Retail and Consumer Services
Blending Artificial Intelligence and Intelligent Agents We live in a world…
How Traditional Call Centers Have Evolved
(and What You Should Know about Them)
Contact-Center Outsourcing
The Modern Contact Center: In with the New This, of course,…
3 Call Center Metrics for Successful Operations
Contact-Center Outsourcing
Considering Outsourcing? Review your Call Center Performance. After much thought, you’ve realized…
Myths vs Facts of Call Center Outsourcing
Contact-Center Outsourcing
5 Call Center Outsourcing Myths Dispelled You’ve never outsourced your call center…
5 Tips to Make Your Call Centers More Efficient
Contact-Center Outsourcing
You’ve probably watched a Farmers® Insurance commercial, with the familiar tagline: “We…
Remote Work Model Validated
Contact-Center Outsourcing
FlexJobs Top 100 Work-from-Home List For businesses big and small, remote…
4 Key Metrics to Finding the Customer Service Sweet Spot
Customer Experience
Feeling the Love Year-round with Sustained Call Center Performance For…