Customer Experience
Year in Review: Our Top Customer Service Blog Posts of 2018
From new insights into the benefits of outsourced customer care to news…Read More 
Contact-Center Outsourcing
Elevating Customer Service and Sales in the New Year
In 2019, Working Solutions begins its 23rd year serving clients and their…Read More
Contact Center Operations
Contact Center Pipeline: April Wiita Shares Her Industry Expertise
April Wiita, vice president of Program Success at Working Solutions, knows the…Read More
Contact Center Technology
Under-the-hood Tech Insight Enables Client Business Solutions
As a technologist, I always advise clients: you need to understand the…Read More
GigCX
7 Steps for Applying Transformational Leadership to the Virtual Workplace
Just as expanding technology has changed the basic nature of American commerce…Read More
Contact-Center Outsourcing
Giving Thanks for Our Clients and Colleagues
At this time of the year, I hold dear the people and…Read More
Customer Experience
Virtual Education Expert Tamara Schroer Shares her Insight
Tamara Schroer, an expert in the virtual classroom, offers a few ideas…Read More
Contact Center Operations
Call Center Automation Adaptation: Balancing Technology with Live Agents
With technology’s role in customer service growing, call center automation adaptation is…Read More
Contact Center Scalability
How to Reduce Call Center Overhead Costs with On-Demand Customer Care
For most businesses, maintaining a call center is no easy task. With…Read More
Contact-Center Outsourcing
Want to improve business performance? Be Empathetic and Prosper.
Which would you rather do business with or work for? A compassionate…Read More
Contact Center Operations
Reliability and Resilience: The Most Essential Benefits of Call Center Outsourcing
Maintaining reliability and resilience during planned fluctuations and unplanned setbacks are among…Read More
Customer Experience
A Brief History of the On-Demand Economy (and What It Means for the Future of Customer Care)
The on-demand economy enables businesses to enjoy premium outsourced services at truly…Read More