Contact-Center Outsourcing
Recognized by FlexJobs as a Woman-owned, Remote-workforce Company
Don’t you just love the follow-on stories born from headline-making news. Such…Read More 
Contact-Center Outsourcing
Ready for Spring? Get Prepared with Our Quick Contact Center Assessment
Spring is almost here, and summer’s following fast on its heels. For…Read More
Contact-Center Outsourcing
Chief Executive Kim Houlne Talks about Customer Service
After leading Working Solutions for 23 years, founder and chief executive Kim…Read More
Contact Center Analytics
How Data-driven Contact Center Analytics Can Drive Growth and Save You Money
The term contact center analytics gets thrown around quite a bit these…Read More
Contact-Center Outsourcing
Why Customer Self-service Is Essential to a Successful CX Strategy
Delivering a superior customer experience (CX) in an era when customers are…Read More
Agent Development
Why Ongoing Education Is Essential for Successful On-Demand Customer Service
The secret is out: As the demands of offering a superior customer…Read More
Contact-Center Outsourcing
Company’s New Volunteer Program Could Provide 3,000+ Hours of Service
As a caring culture, Working Solutions empathizes with our clients and their…Read More
Contact Center Operations
How to Create a Business Continuity Plan that Works
A business continuity plan is an essential part of any company’s strategy.…Read More
Customer Experience
2019 Customer Service Trends: What to Expect in the Year Ahead
Each year, achieving superior customer care becomes a bit more challenging for…Read More
AI Enabled CX
6 Call Center Strategies for Engaging Mobile Customers
For businesses of all types, most customer interactions come via mobile devices.…Read More
Contact-Center Outsourcing
Working Solutions Ranked #5 on FlexJobs 2019 List of Top Companies with Remote Jobs
For the fifth consecutive year, Working Solutions has landed near the very…Read More
Contact Center Operations
5 Essential Call Center Tips for 2019
Is your customer care team ready for the year ahead? From expanding…Read More