Contact-Center Outsourcing
How to Improve Customer Experience with On-Demand Contact Center Services
How to improve customer experience in an era of rapidly evolving tech…Read More 
Contact Center Operations
7 Tips for Adapting Your Management Team to a Virtual Workforce
Especially when it comes to call centers, virtual workforce management is a…Read More
Customer Experience
How Empathy Pays Off for Businesses
Ever think about the economics of empathy? Said another way, empanomics—the dollars…Read More
Contact Center Operations
Where Business Continuity Meets Disaster Recovery: Planning for Hurricane Season and Beyond
As hurricane season approaches, utility providers face dual pressure: maintain operations and…Read More
Customer Experience
5 Customer Experience Lessons from Showrooming & Reverse Showroom Marketing
Once considered a real threat to retailers, showrooming has become a powerful…Read More
Contact Center Operations
Hurricane Recovery Checklist:
A Step-by-Step Guide for Contact Centers
Creating a workable hurricane recovery plan is essential for any business with… Read More
Contact Center Operations
Improving the Travel Customer Experience with On-Demand Call Center Solutions
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…Read More
Customer Experience
5 Lessons Digital Retailers Can Learn from the In-Store Customer Experience
Far from being obsolete, the in-store customer experience has become a key…Read More
Contact Center Scalability
Is the Gig Economy Go-go or Oh-no? Depends on Who You Ask.
In recent years, the gig or sharing economy—read that on-demand workforce—has become…Read More
Contact Center Operations
Contact Center World features Working Solutions for Storm Preparedness
As vice president of Program Success, April Wiita directs Working Solutions on-demand…Read More
Contact-Center Outsourcing
Travel Weekly Spotlights Expertise of Working Solutions
The on-demand, contact center prowess of Working Solutions to overcome disruptive…Read More
Contact-Center Outsourcing
(VIDEO) 20+ Years of Great Customer Experience
In 1996, visionary entrepreneur Kim Houlne perceived a need for high-quality, North…Read More