Improving the Travel Customer Experience with On-Demand Call Center Solutions
Travel and Hospitality
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…
5 Lessons Digital Retailers Can Learn from the In-Store Customer Experience
Retail and Consumer Services
Far from being obsolete, the in-store customer experience has become a key…
Is the Gig Economy Go-go or Oh-no? Depends on Who You Ask.
Virtual Workforce Management
In recent years, the gig or sharing economy—read that on-demand workforce—has become…
Contact Center World features Working Solutions for Storm Preparedness
Contact Center Operations
As vice president of Program Success, April Wiita directs Working Solutions on-demand…
Travel Weekly Spotlights Expertise of Working Solutions
Contact-Center Outsourcing
The on-demand, contact center prowess of Working Solutions to overcome disruptive…
(VIDEO) 20+ Years of Great Customer Experience
Contact-Center Outsourcing
In 1996, visionary entrepreneur Kim Houlne perceived a need for high-quality, North…
Call Center Best Practices: Got a Plan for Storm Season?
Contact Center Operations
Is your call center ready for the next storm season? Our…
Holiday Season Call Center Management Checklist
Customer Experience
Are you ready for the holiday season? In most industries, that’s…
Gain the Homefield Advantage with Onshore Customer Service in the USA
Onshore Customer Service
American On-demand Contact Center Solutions Working Solutions began business as an…
Sell More During Holiday Season with On-Demand Solutions
Contact-Center Outsourcing
Time for a Seasonal-sales-and-service Gut Check Two words rev up retailers:…
Improve Agent Retention for Long-Term Investment: How to Keep Agents Engaged, Productive and Loyal
Virtual Workforce Management
Every department feels it: turnover drains momentum, kills productivity, and erodes the…
Equip Your Call Center for 2018 Hurricane Season
On Demand Contact Center
The odds aren’t looking too good for this year’s hurricane season here…