How Empathy Pays Off for Businesses
Customer Experience
Ever think about the economics of empathy? Said another way, empanomics—the dollars…
Where Business Continuity Meets Disaster Recovery: Planning for Hurricane Season and Beyond
Contact Center Operations
As another hurricane season ramps up, here’s a rundown of what businesses…
5 Customer Experience Lessons from Showrooming & Reverse Showroom Marketing
Sales/Growth
Once considered a real threat to retailers, showrooming has become a powerful…
Hurricane Recovery Checklist:
A Step-by-Step Guide for Contact Centers
Disaster Recovery
Creating a workable hurricane recovery plan is essential for any business with…
Improving the Travel Customer Experience with On-Demand Call Center Solutions
Travel and Hospitality
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…
5 Lessons Digital Retailers Can Learn from the In-Store Customer Experience
Retail and Consumer Services
Far from being obsolete, the in-store customer experience has become a key…
Is the Gig Economy Go-go or Oh-no? Depends on Who You Ask.
Virtual Workforce Management
In recent years, the gig or sharing economy—read that on-demand workforce—has become…
Contact Center World features Working Solutions for Storm Preparedness
Contact Center Operations
As vice president of Program Success, April Wiita directs Working Solutions on-demand…
Travel Weekly Spotlights Expertise of Working Solutions
Contact-Center Outsourcing
The on-demand, contact center prowess of Working Solutions to overcome disruptive…
(VIDEO) 20+ Years of Great Customer Experience
Contact-Center Outsourcing
In 1996, visionary entrepreneur Kim Houlne perceived a need for high-quality, North…
Call Center Best Practices: Got a Plan for Storm Season?
Contact Center Operations
Is your call center ready for the next storm season? Our…
Holiday Season Call Center Management Checklist
Customer Experience
Are you ready for the holiday season? In most industries, that’s…