Working Solutions Broadens Its Reach with New Board Members
Corporate News
To expand into emerging markets, on-demand outsourcer Working Solutions adds Ben Trowbridge,…
Virtual Contact Center Work Benefits Persons with Disabilities
Virtual Workforce Management
Earlier this year, Working Solutions chief executive Kim Houlne came across a…
Educator Tamara Schroer Shares Secret to Her Success
Virtual Workforce Management
Tamara Schroer exudes enough energy and enthusiasm to light up a room.…
2021’s Biggest Tech Trend for Customer Experience – AI
Customer Experience
One of the biggest trends this year is reducing what is spent…
July 4th Brings a More Liberated Workforce
Virtual Workforce Management
The descriptors for the economic engines driving work today range far and…
2021’s Top 3 CX Insights
Customer Experience
As we move through 2021, a few customer experience trends are emerging…
Always Active, Mary Susan Costa Assembles Our On-demand Workforce
Corporate News
When Mary Susan Costa joined Working Solutions as a contractor in 2003,…
5 Ways to Improve the Customer Experience
On Demand Contact Center
The customer experience (CX) is the perceptions your customers have of your…
Billy West Ensures Working Solutions is Always On
Corporate News
Nearly 17 years ago, when Billy West joined Working Solutions, he was…
Ensuring Empathetic Service: Building Brand Loyalty & Customer Satisfaction
Contact-Center Outsourcing
Ensuring Empathetic Service Finding the right agents is key to building…
April Wiita on Leading Remote Teams: How Working Solutions Cultivates Success
Virtual Workforce Management
On a frigid January day in northern Wisconsin, April Wiita snowshoed through…
Personalization That Truly Resonates: Beyond Names, Toward Loyalty and Trust
Human-Centric CX
Personalization isn’t new. But what defines effective personalization — the kind that…