2021’s Top 3 CX Insights
Customer Experience
As we move through 2021, a few customer experience trends are emerging…
Always Active, Mary Susan Costa Assembles Our On-demand Workforce
Corporate News
When Mary Susan Costa joined Working Solutions as a contractor in 2003,…
5 Ways to Improve the Customer Experience
On Demand Contact Center
The customer experience (CX) is the perceptions your customers have of your…
Billy West Ensures Working Solutions is Always On
Corporate News
Nearly 17 years ago, when Billy West joined Working Solutions, he was…
Ensuring Empathetic Service: Building Brand Loyalty & Customer Satisfaction
Contact-Center Outsourcing
Ensuring Empathetic Service Finding the right agents is key to building…
April Wiita, VP of Operations, Sets the Tone
Virtual Workforce Management
On a frigid January day in northern Wisconsin, April Wiita snowshoed through…
Ensuring Empathetic Service
Human-Centric CX
We all know that the key to any successful business is making…
5 Steps to Best Manage Seasonal Sales Spikes
Sales/Growth
Taking advantage of specific sales times throughout the year is something we…
Tracey Sloan Personifies the Company’s Roots and Culture
Industry Insights
If you want the history of Working Solutions, there are few people…
4 Expert Tips for Educating, Engaging Remote Workforces
Virtual Workforce Management
Remote workforces came of age en masse during the pandemic. Now, they…
25 Years in Business: Caring for Clients and Their Customers
Corporate News
This year marks a quarter of a century for Working Solutions as…
Rising to #4 on FlexJobs’ 2021 Top 100 Companies
Contact-Center Outsourcing
Working Solutions ranked among the FlexJobs Top 10 as well. We placed…