Agent Recruiting
Virtual Contact Center Work Benefits Persons with Disabilities
Earlier this year, Working Solutions chief executive Kim Houlne came across a…Read More 
Agent Development
Educator Tamara Schroer Shares Secret to Her Success
Tamara Schroer exudes enough energy and enthusiasm to light up a room.…Read More
Contact Center Technology
2021’s Biggest Tech Trend for Customer Experience – AI
One of the biggest trends this year is reducing what is spent…Read More
Corporate News
July 4th Brings a More Liberated Workforce
The descriptors for the economic engines driving work today range far and…Read More
Customer Experience
2021’s Top 3 CX Insights
As we move through 2021, a few customer experience trends are emerging…Read More
Corporate News
Always Active, Mary Susan Costa Assembles Our On-demand Workforce
When Mary Susan Costa joined Working Solutions as a contractor in 2003,…Read More
Contact Center Technology
5 Ways to Improve the Customer Experience
The customer experience (CX) is the perceptions your customers have of your…Read More
Corporate News
Billy West Ensures Working Solutions is Always On
Nearly 17 years ago, when Billy West joined Working Solutions, he was…Read More
Contact-Center Outsourcing
Ensuring Empathetic Service: Building Brand Loyalty & Customer Satisfaction
Ensuring Empathetic Service Finding the right agents is key to building…Read More
Corporate News
April Wiita on Leading Remote Teams: How Working Solutions Cultivates Success
On a frigid January day in northern Wisconsin, April Wiita snowshoed through…Read More
Agent Development
Personalization That Truly Resonates: Beyond Names, Toward Loyalty and Trust
Personalization isn’t new. But what defines effective personalization — the kind that…Read More
Contact Center Operations
5 Steps to Best Manage Seasonal Sales Spikes
Taking advantage of specific sales times throughout the year is something we…Read More