For Pioneer Larry Keiter, It’s All In The Data
Corporate News
Larry Keiter is a collector. Be it rare coins on the beach,…
What Does Customer Service Mean to You?
Customer Service Strategy
We know that customer service is key to long-term business success, but…
2021’s Biggest Brand Trend for Customer Experience – Consumer Trust
Customer Service Strategy
Consumer trust is the most important attribute of any successful brand. And…
Staying Close to the Front Lines
Corporate News
In the past year and a half, remote work went from being…
Never Underestimate the Importance of Empathetic Customer Service
Human-Centric CX
Delivering a great customer experience (CX) is undeniably essential to ensuring the…
How to Navigate Customer Experience (CX) as Travelers Re-Emerge to Explore Destinations
Travel and Hospitality
Travelers are on the road again, yet not everything is completely back…
2021’s Biggest Staffing Trend for Customer Experience
Virtual Workforce Management
The key to any successful customer experience is a team of expert…
Working Solutions Broadens Its Reach with New Board Members
Corporate News
To expand into emerging markets, on-demand outsourcer Working Solutions adds Ben Trowbridge,…
Virtual Contact Center Work Benefits Persons with Disabilities
Virtual Workforce Management
Earlier this year, Working Solutions chief executive Kim Houlne came across a…
Educator Tamara Schroer Shares Secret to Her Success
Virtual Workforce Management
Tamara Schroer exudes enough energy and enthusiasm to light up a room.…
2021’s Biggest Tech Trend for Customer Experience – AI
Customer Experience
One of the biggest trends this year is reducing what is spent…
July 4th Brings a More Liberated Workforce
Virtual Workforce Management
The descriptors for the economic engines driving work today range far and…