What Types of Services Do Outsourced Call Centers Offer?
Industry Insights
Outsourced call centers, or contact center outsourcing providers, play a vital role…
Knowledge Powers Our Team, According to Educator Jennifer Brown
Corporate News
Living in various spots around the United States, Jennifer Brown and her…
Kristin Skiko Fuels Growth, One Person at a Time
Corporate News
Kristin Skiko’s journey with Working Solutions began in Omaha, Nebraska in 1999.…
Celebrating 25 Years with $25,000 Donation Program
Corporate News
As part of Working Solutions’ 25th anniversary celebration, the company wanted to…
Kristin Kercheval Guides Team on a Path to Success
Corporate News
It was 25 years ago when young McKesson manager Kristin Kercheval had…
Customer Service Agents and Employees Support This Year’s SU2C Event
Corporate News
The takeaway—the take-your-breath-away—of the recent Stand Up To Cancer® (SU2C) fundraiser comes…
What’s the Difference Between Customer Service and Customer Experience?
Customer Experience
When it comes to customer service versus customer experience, you already know…
What’s Missing from Your Customer Experience?
Customer Service Strategy
Customer Experience (CX) is any type of interaction between customers and a…
Double-Digit Growth | Outside Investment Strengthens Company
Corporate News
Working Solutions chief executive Kim Houlne assesses the industry’s future and her…
For Pioneer Larry Keiter, It’s All In The Data
Corporate News
Larry Keiter is a collector. Be it rare coins on the beach,…
What Does Customer Service Mean to You?
Customer Service Strategy
We know that customer service is key to long-term business success, but…
2021’s Biggest Brand Trend for Customer Experience – Consumer Trust
Customer Service Strategy
Consumer trust is the most important attribute of any successful brand. And…