Kristin Kercheval Guides Team on a Path to Success
Corporate News
It was 25 years ago when young McKesson manager Kristin Kercheval had…
Customer Service Agents and Employees Support This Year’s SU2C Event
Corporate News
The takeaway—the take-your-breath-away—of the recent Stand Up To Cancer® (SU2C) fundraiser comes…
What’s the Difference Between Customer Service and Customer Experience?
Customer Experience
When it comes to customer service versus customer experience, you already know…
What’s Missing from Your Customer Experience?
Customer Service Strategy
Customer Experience (CX) is any type of interaction between customers and a…
Double-Digit Growth | Outside Investment Strengthens Company
Corporate News
Working Solutions chief executive Kim Houlne assesses the industry’s future and her…
For Pioneer Larry Keiter, It’s All In The Data
Corporate News
Larry Keiter is a collector. Be it rare coins on the beach,…
What Does Customer Service Mean to You?
Customer Service Strategy
We know that customer service is key to long-term business success, but…
2021’s Biggest Brand Trend for Customer Experience – Consumer Trust
Customer Service Strategy
Consumer trust is the most important attribute of any successful brand. And…
Staying Close to the Front Lines
Corporate News
In the past year and a half, remote work went from being…
Never Underestimate the Importance of Empathetic Customer Service
Human-Centric CX
Delivering a great customer experience (CX) is undeniably essential to ensuring the…
How to Navigate Customer Experience (CX) as Travelers Re-Emerge to Explore Destinations
Travel and Hospitality
Travelers are on the road again, yet not everything is completely back…
2021’s Biggest Staffing Trend for Customer Experience
Virtual Workforce Management
The key to any successful customer experience is a team of expert…