5 Ways to Improve the Customer…
The customer experience (CX) is the perceptions your customers have of your brand. They are based on their one-off and cumulative interactions and experiences with…
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Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
The customer experience (CX) is the perceptions your customers have of your brand. They are based on their one-off and cumulative interactions and experiences with…
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No matter what industry or demographic you serve, if you’re managing a company of any size today, you’re doing business in a fast-paced, consumer marketplace,…
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There are many factors that go into delivering a great customer experience (CX), a goal that’s undeniably essential to ensuring the long-term success for any…
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Is your call center ready for the next storm season? Our list of call center best practices can make sure you’re prepared for whatever…
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Agents Step in Where Self-service Leaves Off Normally, I don’t associate the term “kick-ass” with the Harvard Business Review (HBR). At first glance, the two…
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Balance between Self-Service and Customer Service Agents In the call center and contact center industry, self-service apps are proliferating. They enable customers to perform more…
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Apply a little search engine optimization (SEO) thinking to recruit work-at-home agents.
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How satisfied are your customers? Do you know how to truly measure customer satisfaction beyond the standard surveys most companies throw out? Do you know…
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Companies are becoming increasingly aware of the power of customer experience, particularly as it pertains to initial interactions with an organization. Typically these interactions occur…
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There has been much discussion about social media and the power it has as a voice of the customer platform. Stories are plentiful on companies…
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In the past, the primary motivator for outsourcing contact center operations was saving money. However, with the voice of the customer representing a major consideration…
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A recent article in DestinationCRM.com got me thinking about how customer service has evolved – or not evolved, as the case often is – in…
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