Phone, Chat, Email, or IM? The Best Call Center Solution for Your Company
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There was a time when call centers were populated mostly by headset-wearing…
Habla Customer Service? Why You Need Bilingual Call Center Agents
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Once upon a time, customer service came in one language in the…
Social Media Is More Than Just Marketing
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In any company, the debate rages: what department “owns” social media? Should…
Content Is Not Enough
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Content is the focal point of any marketing campaign. Whether it’s a…
Astute Solutions 2012 Customer Conference
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Last week I had the pleasure of attending the Astute Solutions 2012…
Welcome to the Working Solutions Blog
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In his 2012 State of the Union address to Congress, President Obama…