Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
The benefits of outsourcing all or part of a contact center go beyond the cost savings. Improved customer experience, better metrics, good return on investment and even access to greater talent is all on that list. The first, and often one of the most difficult, questions to answer is do you try virtual or do you go the more traditional, brick and mortar route? The answer? It depends.
Facility-Based Contact Centers
Our award-winning facility-based contact center, WS Live, manages a multitude of clients in our centers in Iowa. The team handles various types of transactions for clients, many who have been with us for over 10 years. Obviously this type of outsourcing works well.
When considering outsourcing, what parameters should determine using a facility-based contact center over a less traditional offering such as virtual?
Virtual Contact Centers
We have a large number of Agents OnDemand throughout the United States that provide good customer care to our clients. This particular environment works well if your contact center needs require the following:
Benefits of Both
Regardless of the type – facility-based or virtual – your company should receive multiple benefits from choosing the best contact center partner, including:
The bottom line is that whether you choose facility-based or virtual outsourcing depends upon your business rules. The main thing to look for is the right partner – one who can improve existing processes, ensure excellent customer experience and follow-up with strong business intelligence. Then it’s just a matter of location.