Why Empathetic Care is Vital for Successful Telehealth Interactions
Human-Centric CX
As client service professionals, we know creating a successful customer journey is…
The Different Types of Call Centers: Which One Is Right for Your Business?
Customer Service
From inbound phone calls to web-based chatting, from email marketing to social…
9 Ways Businesses Can Prepare for Black Friday and Cyber Monday
Retail and Consumer Services
The holiday shopping season may still be a few months away, but…
How to Implement a Customer Complaint Resolution Process that Actually Works
Customer Service
Once just an afterthought for many businesses, delivering a great customer experience…
How to Improve Customer Experience (CX): 10 Tips from Our Experts
Industry Insights
Think that the customer experience (CX) offered by your business doesn’t matter?…
5 Lessons Digital Retailers Can Learn from the In-Store Customer Experience
Retail and Consumer Services
Far from being obsolete, the in-store customer experience has become a key…
Gain the Homefield Advantage with Onshore Customer Service in the USA
Onshore Customer Service
American On-demand Contact Center Solutions Working Solutions began business as an…
Training for the Future
Customer Service
Have you noticed that we are currently in a professional environment that…
The Value of Customer Loyalty
Customer Service
Often in sales-focused organizations, a lot of time, money and effort are…