Rising to #4 on FlexJobs’ 2021 Top 100 Companies
Contact-Center Outsourcing
Working Solutions ranked among the FlexJobs Top 10 as well. We placed…
Tony Hsieh: An Inspiration in Customer Service and Life
Contact-Center Outsourcing
In reading about the recent passing of Tony Hsieh, two words come…
Blended Customer Service Offers More
Virtual Workforce Management
In our COVID-19 world, customer service shouldn’t be an either-or proposition—onsite or…
Honoring Our Military Families On Veterans Day
Contact-Center Outsourcing
Today, we celebrate Veterans Day and recognize and honor the work and…
Tough Times Call for Executive Insight
On Demand Contact Center
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…
A Blended Workforce for Customer Service
On Demand Contact Center
Working Solutions chief executive Kim Houlne addresses the value of a blended…
Keeping Online Education Exciting
Contact-Center Outsourcing
Tamara discusses Kahoot!, a game-based, e-learning platform used to host live games…
Virtual Classroom Expert Offers Remote Workforce Tips
Virtual Workforce Management
In the face of the COVID-19 pandemic, many businesses are requiring their…
Customer Service During Lockdown: Is Your Call Center Prepared?
Virtual Workforce Management
We’re just months into a new decade, and already, everything has changed.…
Review: Most Read BPO Blogs
Contact-Center Outsourcing
Welcome to Working Solutions Monthly News Update Today’s savvy consumers demand great…
What Every Executive Should Know about Customer Service Outsourcing
Customer Service Strategy
In an era of instant communications that span a dizzying variety of…