The Rules of Customer Care: Avoiding Pitfalls in Customer Service
On Demand Contact Center
One bad experience is all it takes to lose a customer. Studies…
What Types of Services Do Outsourced Call Centers Offer?
Industry Insights
Outsourced call centers, or contact center outsourcing providers, play a vital role…
2021’s Biggest Staffing Trend for Customer Experience
Virtual Workforce Management
The key to any successful customer experience is a team of expert…
Ensuring Empathetic Service: Building Brand Loyalty & Customer Satisfaction
Contact-Center Outsourcing
Ensuring Empathetic Service Finding the right agents is key to building…
4 Expert Tips for Educating, Engaging Remote Workforces
Virtual Workforce Management
Remote workforces came of age en masse during the pandemic. Now, they…
Rising to #4 on FlexJobs’ 2021 Top 100 Companies
Contact-Center Outsourcing
Working Solutions ranked among the FlexJobs Top 10 as well. We placed…
Tony Hsieh: An Inspiration in Customer Service and Life
Contact-Center Outsourcing
In reading about the recent passing of Tony Hsieh, two words come…
Blended Customer Service Offers More
Virtual Workforce Management
In our COVID-19 world, customer service shouldn’t be an either-or proposition—onsite or…
Honoring Our Military Families On Veterans Day
Contact-Center Outsourcing
Today, we celebrate Veterans Day and recognize and honor the work and…
Tough Times Call for Executive Insight
On Demand Contact Center
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…
A Blended Workforce for Customer Service
On Demand Contact Center
Working Solutions chief executive Kim Houlne addresses the value of a blended…