Contact Center Operations
What Types of Services Do Outsourced Call Centers Offer?
Outsourced call centers, or contact center outsourcing providers, play a vital role…Read More 
Agent Development
2021’s Biggest Staffing Trend for Customer Experience
The key to any successful customer experience is a team of expert…Read More
Contact-Center Outsourcing
Ensuring Empathetic Service: Building Brand Loyalty & Customer Satisfaction
Ensuring Empathetic Service Finding the right agents is key to building…Read More
Agent Development
4 Expert Tips for Educating, Engaging Remote Workforces
Remote workforces came of age en masse during the pandemic. Now, they…Read More
Contact-Center Outsourcing
Rising to #4 on FlexJobs’ 2021 Top 100 Companies
Working Solutions ranked among the FlexJobs Top 10 as well. We placed…Read More
Contact-Center Outsourcing
Tony Hsieh: An Inspiration in Customer Service and Life
In reading about the recent passing of Tony Hsieh, two words come…Read More
Contact Center Scalability
The Best Customer Care Model for Your Business
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Contact-Center Outsourcing
Blended Customer Service Offers More
In our COVID-19 world, customer service shouldn’t be an either-or proposition—onsite or…Read More
Contact-Center Outsourcing
Honoring Our Military Families On Veterans Day
Today, we celebrate Veterans Day and recognize and honor the work and…Read More
Contact-Center Outsourcing
Tough Times Call for Executive Insight
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…Read More
Contact Center Operations
A Blended Workforce for Customer Service
Working Solutions chief executive Kim Houlne addresses the value of a blended…Read More
Contact-Center Outsourcing
Keeping Online Education Exciting
Tamara discusses Kahoot!, a game-based, e-learning platform used to host live games…Read More