Keeping Seniors Safe
Contact-Center Outsourcing
Karen is a relative newcomer to Working Solutions, but she’s long on…
Feeding Children Everywhere
Contact-Center Outsourcing
Doing a World of Good Ruby’s days are as long as they…
Six Tips: Finding Best Contact Center Provider
Sales/Growth
If you don’t ask the right questions, service excellence can be elusive.
Retailers Turn to Outsourcing as Consumers Shop at Will
Sales/Growth
Retail hopscotching makes serving customers trickier than ever.
Customer Experiences Improve with the CIO / CMO Connection
Customer Experience
Customer experience requires a strong commitment from every department within an organization.…
13 in 2013 – The Best Contact Center Advice
Virtual Workforce Management
As 2013 comes to a close, we wanted to share the 13…
4 Ways Contact Centers and Marketing Go Hand-In-Hand
Sales/Growth
Positive customer experience requires leadership teams to understand every point a customer…NPS – A Tool in Your Metrics Toolbox
Customer Experience
A lot of time is spent in contact centers gathering and reporting…
Contact Center Outsourcing – Go Traditional or Non-Traditional?
Contact-Center Outsourcing
The benefits of outsourcing all or part of a contact center go…
Customer Experience – the Common Metric in a Multi-Channel Center
Contact-Center Outsourcing
Customers have the ability to reach out to your contact center at…
The Impact of Virtual Outsourcing – Part 1
Virtual Workforce Management
There is a move worldwide to send jobs to independent contractors. Whether…Does Your QA Need a Boost? Try Speech Analytics!
Contact-Center Outsourcing
As business continues to rapidly evolve in today’s constantly changing global markets,…