20 Years of Contact Center Solutions
Virtual Workforce Management
In an industry crowded with competitors today, Working Solutions continues to stand…
The End of The Day It’s About Trust
Contact-Center Outsourcing
Ultimately, It’s All about Trust Entrusting your customers to a service…NPS: Is It Really the One Number You Need to Know?
Industry Insights
How satisfied are your customers? Do you know how to truly measure…
From Backstage to Center Stage
Contact-Center Outsourcing
Volunteerism is Rewarding Work At work, Rhonda is front and center, helping…
Ditch the Clock: Why Pay-Per-Hour Is So Last Year for Contact Centers
Sales/Growth
Getting full value from your contact center agents? If not, time to…
AARP Makes Driving Safer
Contact-Center Outsourcing
Serving Others Karen is a relative newcomer to Working Solutions, but… Keeping Seniors Safe
Contact-Center Outsourcing
Karen is a relative newcomer to Working Solutions, but she’s long on…
Feeding Children Everywhere
Contact-Center Outsourcing
Doing a World of Good Ruby’s days are as long as they…
Six Tips: Finding Best Contact Center Provider
Sales/Growth
If you don’t ask the right questions, service excellence can be elusive.
Retailers Turn to Outsourcing as Consumers Shop at Will
Sales/Growth
Retail hopscotching makes serving customers trickier than ever.
Customer Experiences Improve with the CIO / CMO Connection
Customer Experience
Customer experience requires a strong commitment from every department within an organization.…
13 in 2013 – The Best Contact Center Advice
Virtual Workforce Management
As 2013 comes to a close, we wanted to share the 13…