5 Essential Customer Data-protection Tips for Your Business
Customer Experience
In a story that made international headlines in 2018, British Airways was…
How to Improve Patient Experience with Healthcare Customer Service Outsourcing
Healthcare and Insurance
The push toward value-based care. A constantly changing insurance marketplace. Intensifying competition…
Why Your Business Needs an Omnichannel, Customer-service Strategy
Contact Center Operations
In today’s tech-focused world, great customer care requires interacting with people on…
6 Essential Contact Center Requirements
Contact Center Operations
Is your business delivering high-quality customer care with modern contact center sales…
5 Essential Contact Center Components
Contact Center Technology
As experts in the delivery of on-demand contact center services, we never…
Does Your Business Need a Modern Contact Center? Here’s How to Find Out
Retail and Consumer Services
For the vast majority of companies, of all sizes and across many…
The Different Types of Call Centers: Which One Is Right for Your Business?
Customer Service
From inbound phone calls to web-based chatting, from email marketing to social…
9 Ways Businesses Can Prepare for Black Friday and Cyber Monday
Retail and Consumer Services
The holiday shopping season may still be a few months away, but…
How to Balance In-house Call Centers with Outsourced Contact Center Solutions
On Demand Contact Center
There are many good reasons why outsourced contact center solutions have become…
What’s Your Net Promoter Score Value? And Why Should You Care?
Contact-Center Outsourcing
Achieving customer satisfaction is critical for any company that aspires to long-term…
Virtual Contact Center Pros and Cons
Virtual Workforce Management
The shift to digital communications over the past few decades has changed…
How to Implement a Customer Complaint Resolution Process that Actually Works
Customer Service
Once just an afterthought for many businesses, delivering a great customer experience…