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Blogs: Call Center Outsourcing

military dad hugging his kid after being deployed

Honoring Our Military Families On Veterans Day

Call Center Outsourcing

Today, we celebrate Veterans Day and recognize and honor the work and…

Kim Houlne is featured on publication customer think

Leveraging Analytics To Serve Customers Well

Call Center Outsourcing

Keeping customers requires engaging customers. That takes investment to “anticipate and deliver…

on demand contact center team discussing how improve customer experience

Remote Work Turns Work Upside Down

Call Center Outsourcing

As we near the end of 2020, the coronavirus pandemic wears on…

On the Front Lines Serving Customers – This Week and Year-round

Call Center Outsourcing

National Customer Service Week is here. Five workdays of recognition, October 5…

3 Ways to Celebrate: Agents Who Ensure Great Customer Experiences

Call Center Outsourcing

In a normal business year, I’d be traveling cross-country, visiting with Working…

Kim Houlne CEOWorld Magazine

Tough Times Call for Executive Insight

Call Center Outsourcing

In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…

illustration of phone with shield and credit card on top for secured call center operations

How to Improve Call Center Security

Call Center Outsourcing

Europe’s wide-reaching General Data Protection Regulation (GDPR) has led to millions of…

woman working from home for on demand contact center solutions

How to make work work again

Call Center Outsourcing

First appeared on Contact Center Pipeline It’s mind-numbing how much is being…

man working from home talking to people through web camera

A Blended Workforce for Customer Service

Call Center Outsourcing

Working Solutions chief executive Kim Houlne addresses the value of a blended…

tamara time online education

Keeping Online Education Exciting

Call Center Outsourcing

Tamara discusses Kahoot!, a game-based, e-learning platform used to host live games…

Picture of Tamara for Tamara Time virtual educators episode 3

Student Engagement Platform

Call Center Outsourcing

Tamara explores a tool for engagement called Nearpod at nearpod.com Are you…

contact center world featured working solutions on an article about corona virus and hurricnae

Pandemic Compounds 2020 Hurricane Season

Call Center Outsourcing

April Wiita poses a probing point in a new Contact Center World…

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