How to Increase Brand Loyalty by…

Fueled by ever-evolving technologies, and fraught with the potential to be undercut or bypassed by new forces, today’s consumer marketplace has never been more competitive.…

 

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On-demand Agents Help Handle Customer Demand…

The April 15 tax-return deadline has come and gone—at least for more than 100 million American taxpayers who reportedly filed on time. That leaves about…

 

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Working Solutions Survey Shows: Savvy Service…

Automated self-service travel reservations have upped the ante for customer expectations when they turn to live contact center agents for help. That fact, plus other…

 

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[INFOGRAPHIC] The Modern-Day Travel Agent

Is your first thought that travel agents are outdated–and anything but modern? In fact, the truth is just the opposite. An independent report by Phocuswright…

 

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Six Essential Types of Contact Center…

The acceleration of technology in recent years has led to equally rapid shifts in consumer behavior. As a result, customer-care best practices have changed, too,…

 

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Travel Weekly features Working Solutions Survey

The customer-service demands of the global travel industry require contact center agents to be well-versed in this ever-evolving industry to serve more sophisticated travelers. Jamie…

 

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How to Improve Call Center Security…

Call center security is an operational necessity for today’s businesses, and not something to be taken lightly—a maxim that holds true for organizations of all…

 

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How Data-driven Contact Center Analytics Can…

The term contact center analytics gets thrown around quite a bit these days. But make no mistake. This isn’t just another marketing buzzword, or a…

 

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What Makes a Successful On-demand Business…

In any industry, running a successful business has become a fragmented, complex undertaking. Not only do you have to deliver your product or service better…

 

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7 Customer Service Tips to Refresh…

Spring is here again, and with it comes the promise of warmer weather, fresh breezes, the chirping of birds—and, of course, the annual ritual of…

 

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Spring Clean Your Business. Prepare for…

Spring cleaning isn’t just for the home, or for your desktop and shared office spaces — it’s also a good time of the year to…

 

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