Sell More During Holiday Season with…

  Time for a Seasonal-sales-and-service Gut Check Two words rev up retailers: Holiday sales. With them come year-end pressure to make year-long numbers. As a…

 

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Improve Agent Retention for Long-Term Investment

  Do you have $6,440 to spend—and then lose—on an agent? Here’s a pricy industry statistic worth remembering. And it’s one I that cite in…

 

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How Prepared Is Your Call Center…

  In an evolving world of bytes and bricks, companies are recalibrating retail. They seek the right mix of digital and physical to individualize service,…

 

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Working Solutions Showcases New Dallas Headquarters

  Company Celebrates with Well-Attended Open House After 17 years in Plano, Texas, Working Solutions moved our corporate offices to new headquarters at 19111 Dallas…

 

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Championing the Work-from-Home Workforce

  Proven Business Model Suits Today’s Gig Economy Bill Hethcock of the Dallas Business Journal and I recently talked about the start of Working Solutions,…

 

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Gavin Woody Goes the Distance —…

  Forward-thinker and Long-distance Runner Ask Gavin Woody, former vice president of operations at A Place for Mom, why he competes in high-altitude trail races…

 

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How Traditional Call Centers Have Evolved…

  The Modern Contact Center: In with the New This, of course, is not exactly breaking news. A decade ago, the authors of a study…

 

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Call Center Operations Audit

  Are You Measuring the Right Things to Perform Well?   Got a good handle on your call center operations? A hard look now might…

 

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3 Call Center Metrics for Successful…

  Considering Outsourcing? Review your Call Center Performance. After much thought, you’ve realized your in-house call center operations may not make the most business sense.…

 

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5 Tips to Make Your Call…

You’ve probably watched a Farmers® Insurance commercial, with the familiar tagline: “We know a thing or two because we’ve seen a thing or two.” The…

 

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Remote Work Model Validated

  FlexJobs Top 100 Work-from-Home List For businesses big and small, remote work is just as relevant as ever. FlexJobs, a work-from-home authority, reinforces that…

 

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