Tony Hsieh: An Inspiration in Customer Service and Life
Call Center Outsourcing
In reading about the recent passing of Tony Hsieh, two words come…
Why Empathetic Care is Vital for Successful Telehealth Interactions
Call Center Outsourcing
As client service professionals, we know creating a successful customer journey is…
Blended Customer Service Offers More
Customer Experience
In our COVID-19 world, customer service shouldn’t be an either-or proposition—onsite or…
Honoring Our Military Families On Veterans Day
Call Center Outsourcing
Today, we celebrate Veterans Day and recognize and honor the work and…
Remote Work Turns Work Upside Down
Call Center Outsourcing
As we near the end of 2020, the coronavirus pandemic wears on…
On the Front Lines Serving Customers – This Week and Year-round
Call Center Outsourcing
National Customer Service Week is here. Five workdays of recognition, October 5…
3 Ways to Celebrate: Agents Who Ensure Great Customer Experiences
Call Center Outsourcing
In a normal business year, I’d be traveling cross-country, visiting with Working…
Tough Times Call for Executive Insight
Call Center Outsourcing
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…
How to make work work again
Call Center Outsourcing
First appeared on Contact Center Pipeline It’s mind-numbing how much is being…
A Blended Workforce for Customer Service
Call Center Outsourcing
Working Solutions chief executive Kim Houlne addresses the value of a blended…
Keeping Online Education Exciting
Call Center Outsourcing
Tamara discusses Kahoot!, a game-based, e-learning platform used to host live games…
Student Engagement Platform
Call Center Outsourcing
Tamara explores a tool for engagement called Nearpod at nearpod.com Are you…