(VIDEO) 20+ Years of Great Customer…

In 1996, visionary entrepreneur Kim Houlne perceived a need for high-quality, North America-based call center outsourcing. More than 20 years later, the company she founded…

 

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Gain the Homefield Advantage with Onshore…

  American On-demand Contact Center Solutions Working Solutions began business as an American company. Today, our services are delivered by on-demand contact center agents all…

 

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Do Holiday Sales Shortchange Consumers… And…

  Profit All Year Long with Predictive Selling Every year, a lot is written advising retailers to scale up their call center operations for seasonal…

 

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Sell More During Holiday Season with…

  Time for a Seasonal-sales-and-service Gut Check Two words rev up retailers: Holiday sales. With them come year-end pressure to make year-long numbers. As a…

 

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Improve Agent Retention for Long-Term Investment

  Do you have $6,440 to spend—and then lose—on an agent? Here’s a pricy industry statistic worth remembering. And it’s one I that cite in…

 

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How Prepared Is Your Call Center…

  In an evolving world of bytes and bricks, companies are recalibrating retail. They seek the right mix of digital and physical to individualize service,…

 

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Working Solutions Showcases New Dallas Headquarters

  Company Celebrates with Well-Attended Open House After 17 years in Plano, Texas, Working Solutions moved our corporate offices to new headquarters at 19111 Dallas…

 

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Championing the Work-from-Home Workforce

  Proven Business Model Suits Today’s Gig Economy Bill Hethcock of the Dallas Business Journal and I recently talked about the start of Working Solutions,…

 

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Gavin Woody Goes the Distance —…

  Forward-thinker and Long-distance Runner Ask Gavin Woody, former vice president of operations at A Place for Mom, why he competes in high-altitude trail races…

 

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How Traditional Call Centers Have Evolved…

  The Modern Contact Center: In with the New This, of course, is not exactly breaking news. A decade ago, the authors of a study…

 

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Call Center Operations Audit

  Are You Measuring the Right Things to Perform Well?   Got a good handle on your call center operations? A hard look now might…

 

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