Never Underestimate the Importance of Friendly…

There are many factors that go into delivering a great customer experience (CX), a goal that’s undeniably essential to ensuring the long-term success for any…

 

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How to Make Sure Your Online…

Amazon Prime Day 2019 is almost here. Is your business ready? If you’re in retail, you should be. And if you think that only Amazon.com…

 

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4 Tips to Improve Customer Service…

The quality of customer care is important for any company—and not just for its reputation, but also for its bottom line. According to Zendesk, 42%…

 

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What’s Your Net Promoter Score Value?…

Achieving customer satisfaction is critical for any company that aspires to long-term success. Satisfied customers are loyal customers, those whose repeat business costs you far…

 

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SmartBrief Article: Managing the Virtual Workforce

After 23 year in contact center outsourcing, Kim Houlne, founder and chief executive of Working Solutions, knows the ins and outs of leading an on-demand,…

 

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Virtual Contact Center Pros and Cons

The shift to digital communications over the past few decades has changed the way businesses communicate. And thanks to its ability to accommodate an omnichannel…

 

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Finance BPO: Why Outsourced Customer Care…

Thanks to accelerating industry competition, higher expectations from stakeholders, and a growing demand from customers for convenience and efficiency, the financial industry—like so many others—is…

 

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How to Implement a Customer Complaint…

Once just an afterthought for many businesses, delivering a great customer experience (CX) has become a primary goal. And with good reason: Research from Bain…

 

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6 Reasons Why Retailers Should Embrace…

Every year, a larger percentage of retail business is conducted via the online marketplace. Well known as this fact is, it’s surprising how few companies…

 

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What are the Consequences of Offering…

Few companies set out to deliberately offer a bad customer service experience. At the same time, though, most businesses that do offer their customers a…

 

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How to Increase Brand Loyalty by…

Fueled by ever-evolving technologies, and fraught with the potential to be undercut or bypassed by new forces, today’s consumer marketplace has never been more competitive.…

 

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