Six Essential Types of Contact Center…

The acceleration of technology in recent years has led to equally rapid shifts in consumer behavior. As a result, customer-care best practices have changed, too,…

 

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Working Solutions Surveys the Experience and…

The customer-service demands of the global travel industry require contact center agents to be well-versed in this ever-evolving industry to serve more sophisticated travelers. Jamie…

 

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How to Improve Call Center Security…

Call center security is an operational necessity for today’s businesses, and not something to be taken lightly—a maxim that holds true for organizations of all…

 

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How Data-driven Contact Center Analytics Can…

The term contact center analytics gets thrown around quite a bit these days. But make no mistake. This isn’t just another marketing buzzword, or a…

 

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What Makes a Successful On-demand Business…

In any industry, running a successful business has become a fragmented, complex undertaking. Not only do you have to deliver your product or service better…

 

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7 Customer Service Tips to Refresh…

Spring is here again, and with it comes the promise of warmer weather, fresh breezes, the chirping of birds—and, of course, the annual ritual of…

 

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Spring Clean Your Business. Prepare for…

Spring cleaning isn’t just for the home, or for your desktop and shared office spaces — it’s also a good time of the year to…

 

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Recognized by FlexJobs as a Woman-owned,…

Don’t you just love the follow-on stories born from headline-making news. Such is the case with the recent piece, “15 Top Companies for Remote Jobs…

 

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Ready for Spring? Get Prepared with…

Spring is almost here, and summer’s following fast on its heels. For some businesses, that means the most hectic times of the year are upon…

 

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The Importance of Consistency in Customer…

In today’s fast-paced, multichannel marketplace, there’s no longer any doubt that businesses of all shapes and sizes need to approach customer care from an omnichannel…

 

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Chief Executive Kim Houlne Talks about…

After leading Working Solutions for 23 years, founder and chief executive Kim Houlne has definite points of view about what constitutes great service. In an…

 

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