Power of High-tech and High-touch Service…

COVID-19 accelerates the need for great online customer service while compounding retailers’ abilities to ensure the best experiences. Kim Houlne, chief executive of contact center…

 

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On the Front Lines Serving Customers…

National Customer Service Week is here. Five workdays of recognition, October 5 – 9, well-deserved for those who serve customers. People like you and me.…

 

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3 Ways to Celebrate: Agents Who…

In a normal business year, I’d be traveling cross-country, visiting with Working Solutions virtual customer service agents in the places where they live and work…

 

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Tough Times Call for Executive Insight

In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades of experience into practical business lessons for leaders to deal with these trouble…

 

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How to Improve Call Center Security

Europe’s wide-reaching General Data Protection Regulation (GDPR) has led to millions of dollars of fines levied on American companies for failing to comply with the…

 

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How to make work work again

First appeared on Contact Center Pipeline It’s mind-numbing how much is being written about COVID-19. Too much to absorb, much less to process. Yet amid…

 

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A Blended Workforce for Customer Service

Working Solutions chief executive Kim Houlne addresses the value of a blended workforce of in-office and remote customer service during the pandemic and its aftermath.…

 

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Keeping Online Education Exciting

Kahoot! A game-based, e-learning platform used to host live games and presentations or assign self-paced training lessons.

 

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Student Engagement Platform

Tamara explores a tool for engagement called Nearpod at nearpod.com Are you an educator seeking an interactive way to keep your students engaged? Look no…

 

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Pandemic Compounds 2020 Hurricane Season

April Wiita poses a probing point in a new Contact Center World piece: As the Pandemic Continues: Is Your Customer Service Ready for Hurricane Season?…

 

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Virtual Classroom Expert Offers Remote Workforce…

In the face of the COVID-19 pandemic, many businesses are requiring their employees to work from home. That transition can be more complicated than it…

 

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