Why Customer Self-service Is Essential to…

Delivering a superior customer experience (CX) in an era when customers are savvier than ever, and the number of communications channels increasing seemingly overnight, is…

 

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Why Ongoing Education Is Essential for…

The secret is out: As the demands of offering a superior customer experience become more complex and resource-intensive each year, the on-demand customer service model…

 

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Company’s New Volunteer Program Could Provide…

As a caring culture, Working Solutions empathizes with our clients and their customers, going above and beyond to identify with them and ensure excellent service.…

 

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How to Create a Business Continuity…

A business continuity plan is an essential part of any company’s strategy. And while most business leaders understand the importance of continuity planning for businesses…

 

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6 Call Center Strategies for Engaging…

For businesses of all types, most customer interactions come via mobile devices. Here are 6 call center strategies for best engaging today’s mobile customer. It’s…

 

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Working Solutions Ranked #5 on FlexJobs…

For the fifth consecutive year, Working Solutions has landed near the very top of the FlexJobs list of Top Companies with Remote Jobs! Once again,…

 

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5 Essential Call Center Tips for…

Is your customer care team ready for the year ahead? From expanding your tech footprint to using home-based agents, here are 5 key call center…

 

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Elevating Customer Service and Sales in…

In 2019, Working Solutions begins its 23rd year serving clients and their customers across many different industries, from consumer services to healthcare to hospitality. Working…

 

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5 Ways Onshore Contact Center Outsourcing…

There are more than a few good reasons why so many businesses today are choosing onshore contact center outsourcing to handle their customer service needs.…

 

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(VIDEO) Happy Holidays! A Christmas Carol…

Happy holidays from Working Solutions. During this season and all year ‘round, we appreciate that so many successful businesses have chosen us to deliver a…

 

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7 Steps for Applying Transformational Leadership…

Just as expanding technology has changed the basic nature of American commerce in recent decades, so too has it changed employment standards. With the advent…

 

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