Student Engagement Platform

Tamara explores a tool for engagement called Nearpod at nearpod.com Are you an educator seeking an interactive way to keep your students engaged? Look no…

 

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Pandemic Compounds 2020 Hurricane Season

April Wiita poses a probing point in a new Contact Center World piece: As the Pandemic Continues: Is Your Customer Service Ready for Hurricane Season?…

 

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Virtual Classroom Expert Offers Remote Workforce…

In the face of the COVID-19 pandemic, many businesses are requiring their employees to work from home. That transition can be more complicated than it…

 

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Customer Service During Lockdown: Is Your…

We’re just months into a new decade, and already, everything has changed. The world is enduring a once-in-a-century crisis—COVID-19. The virus shut down much of…

 

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Ensuring Continuity in Times of Crisis:…

In just a few months, the emergence of the new COVID-19 coronavirus has changed the world in unsettling ways, costing thousands of lives and countless…

 

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What Every Executive Should Know about…

In an era of instant communications that span a dizzying variety of consumer technologies—from Instagram and live chat to email and good, old-fashioned voicemail—it’s become…

 

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How to Choose the Right U.S.-based…

The age of offshoring is over: Today, delivering a premium experience for your customers in North America means partnering with a U.S.-based call center company…

 

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Working Solutions Ranked #5 on FlexJobs…

For the sixth consecutive year, Working Solutions is proud to be among FlexJobs’ 100 Top Companies with Remote Jobs. And, just as we did in…

 

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Why Every Business Needs to Build…

With more companies competing for their hard-earned dollars than ever before — and with the security of their private data becoming a greater concern with…

 

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How Outsourced Customer Care Can Help…

Does your business have an authentic, clearly defined brand purpose? If not, you could be losing customers to the competition. In today’s hyper-competitive marketplace, the…

 

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4 Reasons to Consider Technology BPO…

As the logistics of running a successful company in today’s hyper-competitive global marketplace have become more complicated, business process outsourcing (BPO) has emerged as an…

 

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