How to Improve Customer Care: 10…

The evidence is undeniable: The service that a business offers its customers has a direct effect on its future success and profitability. Data supporting this…

 

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6 Key Benefits of Retail Contact…

Are you losing customers because of subpar service? If you’re not working to offer the best possible customer experience (CX) to the people who shop…

 

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Fire Season Is Here: Is Your…

Whether it’s wildfires in the West, hurricanes in the South, flooding in the Southeast or tornadoes in the Midwest, natural disasters seem to affect every…

 

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How to Choose the Right Cloud-based…

No matter your size or your industry, doing business today means dealing with data. From your customer lists and contact information to the script that…

 

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Contact Center Return on Investment: How…

In a tech-savvy marketplace where customers are more demanding than ever before, a sophisticated, high-functioning contact center has become a necessity for doing business. Granted,…

 

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Is Your Business Ready for Small…

Is your business ready for Small Business Saturday? Or, perhaps more to the point, is your business seizing the chance presented by Small Business Saturday…

 

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8 Ways Back-office Outsourcing Can Benefit…

You’ve worked hard to put in place a great customer service strategy. If you’re lucky—and if you’ve followed some of the best practices outlined by…

 

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5 Essential Contact Center Components

As experts in the delivery of on-demand contact center services, we never tire of explaining the ins and outs of how they work and what…

 

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11 Benefits of On-demand, Virtual Customer…

As more and more data supports the fact that a great customer experience (CX) is essential for driving growth and achieving long-term success, it’s becoming…

 

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Why Contact Center Education Is Essential…

It may seem obvious, but it still bears repeating: Your customer care is only as good as the people who deliver it. And ensuring that…

 

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4 Customer-focused Contact Center Metrics You…

For most businesses, contact center metrics are an integral part of a customer service strategy. And with good reason: As the technology used to communicate…

 

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