7 Steps for Applying Transformational Leadership…

Just as expanding technology has changed the basic nature of American commerce in recent decades, so too has it changed employment standards. With the advent…

 

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Holiday Sales Are Up. Is Your…

Retailers, how well did you get your arms around this number? About 164 million consumers—about half of the U.S. population—went shopping during the five-day, holiday…

 

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Giving Thanks for Our Clients and…

At this time of the year, I hold dear the people and things for which I’m most grateful. Family, friends and good health—and the many…

 

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Want to improve business performance? Be…

Which would you rather do business with or work for? A compassionate company that understands people’s needs. Or, one that instead “gives everyone the business.”…

 

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‘Tis the Season Year-round for On-demand…

The marketplace is awash with stories about businesses needing holiday help. Hundreds of thousands of workers are sought for customer service operations, store sales and…

 

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How to Improve Customer Experience with…

How to improve customer experience in an era of rapidly evolving tech and instant gratification? Here are 5 key ways on-demand contact center services can…

 

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For Retailers: Will the Holidays be…

Given the good economy, consumers should be buying plenty this holiday season. Question is: Can retailers find qualified customer service reps to serve them? So…

 

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New Technology Strategist Dives Deep for…

Ashok Narayanan, an industrial engineering leader in healthcare and travel, joins the senior management of Working Solutions. He’s known for his expertise in transforming complex…

 

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5 Lessons Digital Retailers Can Learn…

Far from being obsolete, the in-store customer experience has become a key part of omnichannel marketing, with plenty of lessons to offer digital retailers. For…

 

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Is the Gig Economy Go-go or…

In recent years, the gig or sharing economy—read that on-demand workforce—has become a heady subject on which respected publications post diverse views. Writers praise it,…

 

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Increase Your Company’s Close Rates by…

    Contact center agents need to be as sharp as the savvy consumers they sell and serve. They are—when educated virtually by degreed educators…

 

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