Making Virtual Viable with the Right…

With decades of experience, Tamara Schroer, vice president of Education and Development at Working Solutions, knows the ins and outs of instructing a remote workforce…

 

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Preparing for Hurricane Season: 3 Important…

Hurricane season 2019 is at its mid-point, with several months still left to go. And, although the season is anticipated to be of average intensity,…

 

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Does Your Business Need a Modern…

For the vast majority of companies, of all sizes and across many industries, call centers have become an important part of a successful business plan,…

 

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Got an IT Disaster Recovery Plan?…

Does your business have an IT disaster recovery plan? If not, you’re leaving a crucial component of your operations to chance. This is true for…

 

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The Different Types of Call Centers:…

From inbound phone calls to web-based chatting, from email marketing to social media interaction, and many, many points in between, customer interaction takes place over…

 

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Is Your Travel Call Center Ready…

More than most industries, businesses operating in travel and tourism experience fluctuations in customer demand and utilization throughout the year. Summer travel is, and probably…

 

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Why It’s Important to Offer Personalized…

The relationship between customers and the businesses they interact with is constantly evolving. And in a technology-driven age, this means the methods in which customer…

 

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2019 Hurricane Season Is Underway: Best…

In an article posted on Contact Center World, April Wiita, vice president of Program Success at Working Solutions, shares her advice for on-demand contact center…

 

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Chief Executive Kim Houlne Advocates On-demand…

For me, the headline sums it up: “On-demand Is In Demand.” The July cover story by Susan Hash, editor of Contact Center Pipeline, chronicles the…

 

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9 Ways Businesses Can Prepare for…

The holiday shopping season may still be a few months away, but the time to start planning for it is now. Especially for businesses offering…

 

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How to Balance In-house Call Centers…

There are many good reasons why outsourced contact center solutions have become such an integral part of today’s economy, used by businesses of all sizes…

 

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