Working Solutions Client Scorecard
Customer Service Outsourcing
At Working Solutions, we take pride in being the best customer service…
Working Solutions Client Satisfaction Report
Corporate
What our clients think of us means everything. So, we asked!
Five Myths about GigCX
Call Center Outsourcing
Working Solutions surveyed more than 2,000 of its customer service experts. Here’s…
How to Scale Customer Service During Busy Seasons
Technology
Six tips to providing customer service coverage during peak seasons.
In-House vs. Outsourced Customer Service Cost Comparison
Call Center Outsourcing
Explore the cost differences between in-house and outsourced customer service.
The 7 Steps to Scaling Customer Service During Busy Seasons
Call Center Outsourcing
Adapting customer service coverage during peak or holiday season fluctuations is challenging…
7 Facts on Virtual Contact Center Outsourcing
Call Center Outsourcing
There are long-standing and compelling reasons to consider outsourcing contact centers, including…
How Much Does It Cost to Outsource Customer Service?
Call Center Outsourcing
Customer service outsourcing has become an increasingly popular strategy for businesses looking…
Balancing Tech and Touch
Customer Experience
Technology, by itself, isn’t enough. You also need high-touch care to personalize…
Is Your Business Disaster Recovery Plan Ready?
Customer Experience
How Can BPOs Support Businesses During Disaster Recovery Operations? Disaster can strike…
When Is It Time to Outsource Your Contact Center Operations?
Call Center Outsourcing
Outsourcing call center operations is an important decision that should be assessed…
Finance BPO: Why Outsourced Customer Care Is a Key Part of Cloud Financial Services
Call Center Outsourcing
Thanks to accelerating industry competition, higher expectations from stakeholders, and a growing…