What Makes a Successful On-demand Business…
In any industry, running a successful business has become a fragmented, complex undertaking. Not only do you have to deliver your product or service better…
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7 Customer Service Tips to Refresh…
Spring is here again, and with it comes the promise of warmer weather, fresh breezes, the chirping of birds—and, of course, the annual ritual of…
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Spring Clean Your Business. Prepare for…
Spring cleaning isn’t just for the home, or for your desktop and shared office spaces — it’s also a good time of the year to…
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Recognized by FlexJobs as a Woman-owned,…
Don’t you just love the follow-on stories born from headline-making news. Such is the case with the recent piece, “15 Top Companies for Remote Jobs…
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Ready for Spring? Get Prepared with…
Spring is almost here, and summer’s following fast on its heels. For some businesses, that means the most hectic times of the year are upon…
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The Importance of Consistency in Customer…
In today’s fast-paced, multichannel marketplace, there’s no longer any doubt that businesses of all shapes and sizes need to approach customer care from an omnichannel…
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Chief Executive Kim Houlne Talks about…
After leading Working Solutions for 23 years, founder and chief executive Kim Houlne has definite points of view about what constitutes great service. In an…
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Why Customer Self-service Is Essential to…
Delivering a superior customer experience (CX) in an era when customers are savvier than ever, and the number of communications channels increasing seemingly overnight, is…
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Why Ongoing Education Is Essential for…
The secret is out: As the demands of offering a superior customer experience become more complex and resource-intensive each year, the on-demand customer service model…
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Company’s New Volunteer Program Could Provide…
As a caring culture, Working Solutions empathizes with our clients and their customers, going above and beyond to identify with them and ensure excellent service.…
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How to Create a Business Continuity…
A business continuity plan is an essential part of any company’s strategy. And while most business leaders understand the importance of continuity planning for businesses…
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