‘Tis the Season Year-round for On-demand…

The marketplace is awash with stories about businesses needing holiday help. Hundreds of thousands of workers are sought for customer service operations, store sales and…

 

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How to Improve Customer Experience with…

How to improve customer experience in an era of rapidly evolving tech and instant gratification? Here are 5 key ways on-demand contact center services can…

 

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For Retailers: Will the Holidays be…

Given the good economy, consumers should be buying plenty this holiday season. Question is: Can retailers find qualified customer service reps to serve them? So…

 

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New Technology Strategist Dives Deep for…

Ashok Narayanan, an industrial engineering leader in healthcare and travel, joins the senior management of Working Solutions. He’s known for his expertise in transforming complex…

 

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5 Lessons Digital Retailers Can Learn…

Far from being obsolete, the in-store customer experience has become a key part of omnichannel marketing, with plenty of lessons to offer digital retailers. For…

 

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Is the Gig Economy Go-go or…

In recent years, the gig or sharing economy—read that on-demand workforce—has become a heady subject on which respected publications post diverse views. Writers praise it,…

 

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Increase Your Company’s Close Rates by…

    Contact center agents need to be as sharp as the savvy consumers they sell and serve. They are—when educated virtually by degreed educators…

 

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Travel Weekly Spotlights Expertise of Working…

  The on-demand, contact center prowess of Working Solutions to overcome disruptive situations—“from bad weather to airline system outages”—is featured in the latest Travel Weekly…

 

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(VIDEO) 20+ Years of Great Customer…

In 1996, visionary entrepreneur Kim Houlne perceived a need for high-quality, North America-based call center outsourcing. More than 20 years later, the company she founded…

 

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Gain the Homefield Advantage with Onshore…

  American On-demand Contact Center Solutions Working Solutions began business as an American company. Today, our services are delivered by on-demand contact center agents all…

 

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Do Holiday Sales Shortchange Consumers… And…

  Profit All Year Long with Predictive Selling Every year, a lot is written advising retailers to scale up their call center operations for seasonal…

 

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