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Blogs

What’s the Difference between Customer Experience and Customer Service?

What’s the Difference Between Customer Experience and Customer Service, and Why Does It Matter?

Specialized Customer Service

If you lead a business—and especially if you lead a retail business—you…

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Working Solutions' Secret Sauce bottle surrounded by its key ingredients

Crafting the Perfect Recipe for Outstanding Customer Service

Customer Service Outsourcing

Great CX is a recipe for success. But what’s the secret ingredient…

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Improve the Healthcare Customer Service Experience for Patients and for Providers

Improving Healthcare Customer Service: Patient and Provider CX with BPO Solutions

Healthcare and Insurance

The healthcare industry has had to adapt to remarkable changes brought on…

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Two professional business people cheerfully discuss strategy in front of a laptop in an office setting.

The Onshore Outsourcing Revolution: Performance that Powers Success

Specialized Customer Service

Your customers hang up frustrated. Your brand reputation takes a hit on…

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Young corporate individuals sit at a conference table and clap for one another in an office

How Prepared Is Your Call Center for Fluctuating Volume?

Contact-Center Outsourcing

Call center readiness for fluctuating volume is an essential consideration for any…

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Illustrated hands checking off a list on a clipboard

Why You Need to Test Your Continuity Plan

Contact Center Operations

As businesses evolve to meet customer demands, customer service continuity planning is…

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3D illustration of a headset, AI chat bubbles, and the words "help" in a lockup together

Optimizing Retail Contact Center Operations with High-Tech and High-Touch Services

Contact-Center Outsourcing

In the aftermath of the COVID-19 pandemic, providing great customer service is…

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business man with mobile phone in hand getting virtual on demand call center solutions

What Makes a Successful On-Demand Business Model for Customer Care?

Contact-Center Outsourcing

Running a successful business has become a complex undertaking, regardless of industry.…

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Illustration of business people interacting with financial charts and analyzing market statistics and trends

8 Ways Back-Office Outsourcing Can Benefit Your Business

Contact-Center Outsourcing

You’ve worked hard to put in place a great customer service strategy.…

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Young barista using a digital tablet while speaking on the phone in a coffee shop

6 Reasons Why Retailers Should Embrace Contact Center Outsourcing

Contact-Center Outsourcing

Every year, a larger percentage of retail business is conducted via the…

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4 Tips to Improve Customer Service in Travel and Tourism

Contact-Center Outsourcing

Improving the customer experience is essential for any company—not just for its…

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Happy brunette woman sitting on bench outside airport, next to her luggage, waiting for flight, having phone call

Top 5 Reasons Travel Companies Benefit from Outsourcing Customer Care (BPO)

Travel and Hospitality

On-demand outsourcing gives travel brands scalable staffing, professional agents and measurable efficiency.…

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