Contact Center Pipeline: April Wiita Shares Her Industry Expertise
Contact Center Operations
April Wiita, vice president of Program Success at Working Solutions, knows the…
Under-the-hood Tech Insight Enables Client Business Solutions
Travel and Hospitality
As a technologist, I tell clients you need to understand the “gutworks”…
7 Steps for Applying Transformational Leadership to the Virtual Workplace
Virtual Workforce Management
Just as expanding technology has changed the basic nature of American commerce…
Giving Thanks for Our Clients and Colleagues
Disaster Recovery
At this time of the year, I hold dear the people and…
Virtual Education Expert Tamara Schroer Shares her Insight
Customer Experience
Tamara Schroer, an expert in the virtual classroom, offers a few ideas…
Call Center Automation Adaptation: Balancing Technology with Live Agents
Contact Center Operations
With technology’s role in customer service growing, call center automation adaptation is…
How to Reduce Call Center Overhead Costs with On-Demand Customer Care
On Demand Contact Center
For most businesses, maintaining a call center is no easy task. With…
Want to improve business performance? Be Empathetic and Prosper.
Contact-Center Outsourcing
Which would you rather do business with or work for? A compassionate…
Reliability and Resilience: The Most Essential Benefits of Call Center Outsourcing
Contact Center Operations
Maintaining reliability and resilience during planned fluctuations and unplanned setbacks are among…
A Brief History of the On-Demand Economy (and What It Means for the Future of Customer Care)
Customer Experience
The on-demand economy enables businesses to enjoy premium outsourced services at truly…
How to Improve Customer Experience with On-Demand Contact Center Services
Contact-Center Outsourcing
How to improve customer experience in an era of rapidly evolving tech…
7 Tips for Adapting Your Management Team to a Virtual Workforce
Virtual Workforce Management
Especially when it comes to call centers, virtual workforce management is a…