Chief Executive Kim Houlne Talks about Customer Service
Contact-Center Outsourcing
After leading Working Solutions for 23 years, founder and chief executive Kim…
How Data-driven Contact Center Analytics Can Drive Growth and Save You Money
Customer Service Strategy
The term contact center analytics gets thrown around quite a bit these…
Why Customer Self-service Is Essential to a Successful CX Strategy
Contact-Center Outsourcing
Delivering a superior customer experience (CX) in an era when customers are…
Why Ongoing Education Is Essential for Successful On-Demand Customer Service
Virtual Workforce Management
The secret is out: As the demands of offering a superior customer…
Company’s New Volunteer Program Could Provide 3,000+ Hours of Service
Industry Insights
As a caring culture, Working Solutions empathizes with our clients and their…
How to Create a Business Continuity Plan that Works
Disaster Recovery
A business continuity plan is an essential part of any company’s strategy.…
2019 Customer Service Trends: What to Expect in the Year Ahead
Customer Experience
Each year, achieving superior customer care becomes a bit more challenging for…
6 Call Center Strategies for Engaging Mobile Customers
Virtual Workforce Management
For businesses of all types, most customer interactions come via mobile devices.…
Working Solutions Ranked #5 on FlexJobs 2019 List of Top Companies with Remote Jobs
Contact-Center Outsourcing
For the fifth consecutive year, Working Solutions has landed near the very…
5 Essential Call Center Tips for 2019
Virtual Workforce Management
Is your customer care team ready for the year ahead? From expanding…
Year in Review: Our Top Customer Service Blog Posts of 2018
Customer Experience
From new insights into the benefits of outsourced customer care to news…
Elevating Customer Service and Sales in the New Year
Contact-Center Outsourcing
In 2019, Working Solutions begins its 23rd year serving clients and their…