[INFOGRAPHIC] The Modern-day Travel Agent
Travel and Hospitality
Is your first thought that travel agents are outdated–and anything but modern?…
Understanding Contact Center Data: What to Track and How to Track It
Industry Insights
The acceleration of technology in recent years has dramatically reshaped consumer behavior…
Travel Weekly features Working Solutions Survey
Contact-Center Outsourcing
The customer-service demands of the global travel industry require contact center agents…
7 Customer Service Tips to Refresh Your Customer Experience for Spring
Contact-Center Outsourcing
Spring is here again, and with it comes the promise of warmer…
Spring Clean Your Business. Prepare for the Busy Season with this Contact Center Audit Checklist.
Contact-Center Outsourcing
Spring cleaning isn’t just for the home, or for your desktop and…
Recognized by FlexJobs as a Woman-owned, Remote-workforce Company
Contact-Center Outsourcing
Don’t you just love the follow-on stories born from headline-making news. Such…
Ready for Spring? Get Prepared with Our Quick Contact Center Assessment
Contact-Center Outsourcing
Spring is almost here, and summer’s following fast on its heels. For…
Chief Executive Kim Houlne Talks about Customer Service
Contact-Center Outsourcing
After leading Working Solutions for 23 years, founder and chief executive Kim…
How Data-driven Contact Center Analytics Can Drive Growth and Save You Money
Customer Service Strategy
The term contact center analytics gets thrown around quite a bit these…
Why Customer Self-service Is Essential to a Successful CX Strategy
Contact-Center Outsourcing
Delivering a superior customer experience (CX) in an era when customers are…
Why Ongoing Education Is Essential for Successful On-Demand Customer Service
Virtual Workforce Management
The secret is out: As the demands of offering a superior customer…
Company’s New Volunteer Program Could Provide 3,000+ Hours of Service
Industry Insights
As a caring culture, Working Solutions empathizes with our clients and their…