Spring Clean Your Business. Prepare for the Busy Season with this Contact Center Audit Checklist.
Contact-Center Outsourcing
Spring cleaning isn’t just for the home, or for your desktop and…
Recognized by FlexJobs as a Woman-owned, Remote-workforce Company
Contact-Center Outsourcing
Don’t you just love the follow-on stories born from headline-making news. Such…
Ready for Spring? Get Prepared with Our Quick Contact Center Assessment
Contact-Center Outsourcing
Spring is almost here, and summer’s following fast on its heels. For…
Chief Executive Kim Houlne Talks about Customer Service
Contact-Center Outsourcing
After leading Working Solutions for 23 years, founder and chief executive Kim…
How Data-driven Contact Center Analytics Can Drive Growth and Save You Money
Customer Service Strategy
The term contact center analytics gets thrown around quite a bit these…
Why Customer Self-service Is Essential to a Successful CX Strategy
Contact-Center Outsourcing
Delivering a superior customer experience (CX) in an era when customers are…
Why Ongoing Education Is Essential for Successful On-Demand Customer Service
Virtual Workforce Management
The secret is out: As the demands of offering a superior customer…
Company’s New Volunteer Program Could Provide 3,000+ Hours of Service
Industry Insights
As a caring culture, Working Solutions empathizes with our clients and their…
How to Create a Business Continuity Plan that Works
Disaster Recovery
A business continuity plan is an essential part of any company’s strategy.…
2019 Customer Service Trends: What to Expect in the Year Ahead
Customer Experience
Each year, achieving superior customer care becomes a bit more challenging for…
6 Call Center Strategies for Engaging Mobile Customers
Virtual Workforce Management
For businesses of all types, most customer interactions come via mobile devices.…
Working Solutions Ranked #5 on FlexJobs 2019 List of Top Companies with Remote Jobs
Contact-Center Outsourcing
For the fifth consecutive year, Working Solutions has landed near the very…