How Improving Customer Service in Finance Can Benefit Your Business
Contact-Center Outsourcing
Businesses today are focusing more on offering a great customer experience (CX)…
Never Underestimate the Importance of Friendly Customer Service
Contact-Center Outsourcing
There are many factors that go into delivering a great customer experience…
How to Make Sure Your Online Business Benefits from Amazon Prime Day 2019
Sales/Growth
Amazon Prime Day 2019 is almost here. Is your business ready? If…
What’s Your Net Promoter Score Value? And Why Should You Care?
Industry Insights
Achieving customer satisfaction is critical for any company that aspires to long-term…
SmartBrief Article: Managing the Virtual Workforce
Contact-Center Outsourcing
After 23 year in contact center outsourcing, Kim Houlne, founder and chief…
Virtual Contact Center Pros and Cons
Virtual Workforce Management
The shift to digital communications over the past few decades has changed…
How to Reduce Your Customer Churn Rate in 4 Steps
On Demand Contact Center
You can call it churn, the rate at which old customers leave…
4 Customer Service Innovations to Improve Your Company’s CX
Customer Experience
Negative customer care experiences come in a wide variety of shapes and…
How to Implement a Customer Complaint Resolution Process that Actually Works
Specialized Customer Service
Once just an afterthought for many businesses, delivering a great customer experience…
CX Metrics that Matter: Choosing the Right On-demand Customer Care Provider
On Demand Contact Center
From building customer loyalty to ensuring continued growth in a hyper-competitive marketplace,…
How to Increase Brand Loyalty by Offering a Great Customer Experience
Contact-Center Outsourcing
Fueled by ever-evolving technologies, and fraught with the potential to be undercut…
How to Improve Customer Experience (CX): 10 Tips from Our Experts
Specialized Customer Service
Think that the customer experience (CX) offered by your business doesn’t matter?…