Why Contact Center Education Is Essential for Great Customer Service
Contact-Center Outsourcing
It may seem obvious, but it still bears repeating: Your customer care…
4 Customer-focused Contact Center Metrics You Should Be Tracking
Contact-Center Outsourcing
For most businesses, contact center metrics are an integral part of a…
Making Virtual Viable with the Right Agent Education
Contact-Center Outsourcing
With decades of experience, Tamara Schroer, vice president of Education and Development…
Preparing for Hurricane Season:
3 Important Customer Service Considerations
Contact-Center Outsourcing
Hurricane season 2019 is at its mid-point, with several months still left…
Does Your Business Need a Modern Contact Center? Here’s How to Find Out
Virtual Workforce Management
For the vast majority of companies, of all sizes and across many…
The Different Types of Call Centers: Which One Is Right for Your Business?
On Demand Contact Center
From inbound phone calls to web-based chatting, from email marketing to social…
5 Key Ways Travel Contact Center Outsourcing Helps You Stay Prepared for High Season
Contact-Center Outsourcing
In travel, every season is unpredictable. Weather disruptions, global demand shifts, shortened…
Why Personalized Customer Service Drives Business Success
Contact-Center Outsourcing
In a world where customer expectations are constantly evolving, businesses must find…
2019 Hurricane Season Is Underway: Best Prepare.
Contact-Center Outsourcing
In an article posted on Contact Center World, April Wiita, vice president…
Chief Executive Kim Houlne Advocates On-demand Workers in Contact Center Pipeline Feature Story
Virtual Workforce Management
For me, the headline sums it up: “On-demand Is In Demand.” The…
9 Ways Businesses Can Prepare for Black Friday and Cyber Monday
Sales/Growth
The holiday shopping season may still be a few months away, but…
How to Balance In-house Call Centers with Outsourced Contact Center Solutions
Virtual Workforce Management
There are many good reasons why outsourced contact center solutions have become…