Working Solutions Insight Featured on CEO Spotlight
Customer Experience
Talking with KRLD business analyst David Johnson, Working Solutions chief executive Kim…
Customer Service During Lockdown: Is Your Call Center Prepared?
Virtual Workforce Management
We’re just months into a new decade, and already, everything has changed.…
Using a Remote Hiring Process to Bring in Top Talent
Agent Recruiting
Despite the COVID-19 pandemic, some companies are still hiring, and they are…
You have 24 hours to move your training online… Now what?
Contact Center Operations
It is hard to fathom anything altering life so abruptly as the…
Review: Most Read BPO Blogs
Contact-Center Outsourcing
Welcome to Working Solutions Monthly News Update Today’s savvy consumers demand great…
Why Understanding Last Year’s Holiday Shopping Season Is Essential for the Year Ahead
Sales/Growth
Last year’s holiday shopping season is officially over and in the books.…
What Every Executive Should Know about Customer Service Outsourcing
Customer Service Strategy
In an era of instant communications that span a dizzying variety of…The ROI of Reshoring: How to Choose the Right U.S.-Based Call Center Partner
Customer Service Outsourcing
Amid rising labor costs, complex global supply chains and evolving customer expectations,…
Why Your Customer Service Reputation Is Important — and How to Protect It
Onshore Customer Service
No matter what industry or demographic you serve, if you’re managing a…
Working Solutions Ranked #5 on FlexJobs Top Companies with Remote Jobs for 2020
Contact-Center Outsourcing
For the sixth consecutive year, Working Solutions is proud to be among…
5 Essential Customer Data-protection Tips for Your Business
Customer Experience
In a story that made international headlines in 2018, British Airways was…
How to Improve Patient Experience with Healthcare Customer Service Outsourcing
Specialized Customer Service
The push toward value-based care. A constantly changing insurance marketplace. Intensifying competition…