Student Engagement Platform
Industry Insights
Tamara explores a tool for engagement called Nearpod at nearpod.com Are you…
Plan Well to Survive Hurricanes and COVID-19
Disaster Recovery
“Prepare, prepare, prepare.” That’s the battle cry for businesses trying to weather…
Virtual Classroom Expert Offers Remote Workforce Tips
Virtual Workforce Management
In the face of the COVID-19 pandemic, many businesses are requiring their…
Working Solutions Insight Featured on CEO Spotlight
Customer Experience
Talking with KRLD business analyst David Johnson, Working Solutions chief executive Kim…
Customer Service During Lockdown: Is Your Call Center Prepared?
Virtual Workforce Management
We’re just months into a new decade, and already, everything has changed.…
Using a Remote Hiring Process to Bring in Top Talent
Agent Recruiting
Despite the COVID-19 pandemic, some companies are still hiring, and they are…
You have 24 hours to move your training online… Now what?
Contact Center Operations
It is hard to fathom anything altering life so abruptly as the…
Review: Most Read BPO Blogs
Contact-Center Outsourcing
Welcome to Working Solutions Monthly News Update Today’s savvy consumers demand great…
Why Understanding Last Year’s Holiday Shopping Season Is Essential for the Year Ahead
Sales/Growth
Last year’s holiday shopping season is officially over and in the books.…
What Every Executive Should Know about Customer Service Outsourcing
Customer Service Strategy
In an era of instant communications that span a dizzying variety of…
How to Choose the Right U.S.-based Call Center Company
Contact-Center Outsourcing
The age of offshoring is over: Today, delivering a premium experience for…
Why Your Customer Service Reputation Is Important — and How to Protect It
Onshore Customer Service
No matter what industry or demographic you serve, if you’re managing a…