Why Empathetic Care is Vital for Successful Telehealth Interactions
Specialized Customer Service
As client service professionals, we know creating a successful customer journey is…
Blended Customer Service Offers More
Virtual Workforce Management
In our COVID-19 world, customer service shouldn’t be an either-or proposition—onsite or…
Honoring Our Military Families On Veterans Day
Contact-Center Outsourcing
Today, we celebrate Veterans Day and recognize and honor the work and…
5 Tips to Prepare for Disaster
On Demand Contact Center
Hurricane seasons have been rough with more storms than normal and plenty…
3 Ways to Celebrate: Agents Who Ensure Great Customer Experiences
Virtual Workforce Management
In a normal business year, I’d be traveling cross-country, visiting with Working…
Tough Times Call for Executive Insight
On Demand Contact Center
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…
7 New Lessons for Online Selling in a Time of Virtual Commerce
Sales/Growth
Many businesses now find themselves thriving in a time of increased demand,…
A Blended Workforce for Customer Service
On Demand Contact Center
Working Solutions chief executive Kim Houlne addresses the value of a blended…
Keeping Online Education Exciting
Contact-Center Outsourcing
Tamara discusses Kahoot!, a game-based, e-learning platform used to host live games…
Student Engagement Platform
Industry Insights
Tamara explores a tool for engagement called Nearpod at nearpod.com Are you…
Plan Well to Survive Hurricanes and COVID-19
Disaster Recovery
“Prepare, prepare, prepare.” That’s the battle cry for businesses trying to weather…
Virtual Classroom Expert Offers Remote Workforce Tips
Virtual Workforce Management
In the face of the COVID-19 pandemic, many businesses are requiring their…