3 Ways to Celebrate: Agents Who Ensure Great Customer Experiences
Virtual Workforce Management
In a normal business year, I’d be traveling cross-country, visiting with Working…
Tough Times Call for Executive Insight
On Demand Contact Center
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…
7 New Lessons for Online Selling in a Time of Virtual Commerce
Sales/Growth
Many businesses now find themselves thriving in a time of increased demand,…
A Blended Workforce for Customer Service
On Demand Contact Center
Working Solutions chief executive Kim Houlne addresses the value of a blended…
Keeping Online Education Exciting
Contact-Center Outsourcing
Tamara discusses Kahoot!, a game-based, e-learning platform used to host live games…
Student Engagement Platform
Industry Insights
Tamara explores a tool for engagement called Nearpod at nearpod.com Are you…
Plan Well to Survive Hurricanes and COVID-19
Disaster Recovery
“Prepare, prepare, prepare.” That’s the battle cry for businesses trying to weather…
Virtual Classroom Expert Offers Remote Workforce Tips
Virtual Workforce Management
In the face of the COVID-19 pandemic, many businesses are requiring their…
Working Solutions Insight Featured on CEO Spotlight
Customer Experience
Talking with KRLD business analyst David Johnson, Working Solutions chief executive Kim…
Customer Service During Lockdown: Is Your Call Center Prepared?
Virtual Workforce Management
We’re just months into a new decade, and already, everything has changed.…
Using a Remote Hiring Process to Bring in Top Talent
Agent Recruiting
Despite the COVID-19 pandemic, some companies are still hiring, and they are…
You have 24 hours to move your training online… Now what?
Contact Center Operations
It is hard to fathom anything altering life so abruptly as the…