Contact-Center Outsourcing
Tough Times Call for Executive Insight
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…Read More 
AI Enabled CX
7 New Lessons for Online Selling in a Time of Virtual Commerce
Many businesses now find themselves thriving in a time of increased demand,…Read More
Contact Center Operations
A Blended Workforce for Customer Service
Working Solutions chief executive Kim Houlne addresses the value of a blended…Read More
Contact-Center Outsourcing
Keeping Online Education Exciting
Tamara discusses Kahoot!, a game-based, e-learning platform used to host live games…Read More
Human-Centric CX
Student Engagement Platform
Tamara explores a tool for engagement called Nearpod at nearpod.com Are you…Read More
Contact Center Operations
Plan Well to Survive Hurricanes and COVID-19
“Prepare, prepare, prepare.” That’s the battle cry for businesses trying to weather…Read More
Agent Development
Virtual Classroom Expert Offers Remote Workforce Tips
In the face of the COVID-19 pandemic, many businesses are requiring their…Read More
Customer Experience
Working Solutions Insight Featured on CEO Spotlight
Talking with KRLD business analyst David Johnson, Working Solutions chief executive Kim…Read More
Contact Center Operations
Customer Service During Lockdown: Is Your Call Center Prepared?
We’re just months into a new decade, and already, everything has changed.…Read More
Agent Recruiting
Using a Remote Hiring Process to Bring in Top Talent
Despite the COVID-19 pandemic, some companies are still hiring, and they are…Read More
Contact Center Operations
You have 24 hours to move your training online… Now what?
It is hard to fathom anything altering life so abruptly as the…Read More
Contact-Center Outsourcing
Review: Most Read BPO Blogs
Welcome to Working Solutions Monthly News Update Today’s savvy consumers demand great…Read More