Rising to #4 on FlexJobs’ 2021 Top 100 Companies
Contact-Center Outsourcing
Working Solutions ranked among the FlexJobs Top 10 as well. We placed…
Working Solutions Spurs Growth with Housatonic Partners’ Investment
Corporate News
As a leader in on-demand customer service, Working Solutions today announced that…
Tony Hsieh: An Inspiration in Customer Service and Life
Contact-Center Outsourcing
In reading about the recent passing of Tony Hsieh, two words come…
Why Empathetic Care is Vital for Successful Telehealth Interactions
Human-Centric CX
As client service professionals, we know creating a successful customer journey is…
Blended Customer Service Offers More
Customer Experience
In our COVID-19 world, customer service shouldn’t be an either-or proposition—onsite or…
Honoring Our Military Families On Veterans Day
Contact-Center Outsourcing
Today, we celebrate Veterans Day and recognize and honor the work and…
5 Tips to Prepare for Disaster
Disaster Recovery
Hurricane seasons have been rough with more storms than normal and plenty…
3 Ways to Celebrate: Agents Who Ensure Great Customer Experiences
Virtual Workforce Management
In a normal business year, I’d be traveling cross-country, visiting with Working…
Tough Times Call for Executive Insight
Contact-Center Outsourcing
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…
7 New Lessons for Online Selling in a Time of Virtual Commerce
Customer Experience
Many businesses now find themselves thriving in a time of increased demand,…
A Blended Workforce for Customer Service
Contact-Center Outsourcing
Working Solutions chief executive Kim Houlne addresses the value of a blended…