Working Solutions Spurs Growth with Housatonic Partners’ Investment
Onshore Customer Service
As a leader in on-demand customer service, Working Solutions today announced that…
Tony Hsieh: An Inspiration in Customer Service and Life
Contact-Center Outsourcing
In reading about the recent passing of Tony Hsieh, two words come…
Why Empathetic Care is Vital for Successful Telehealth Interactions
Specialized Customer Service
As client service professionals, we know creating a successful customer journey is…
Blended Customer Service Offers More
Virtual Workforce Management
In our COVID-19 world, customer service shouldn’t be an either-or proposition—onsite or…
Honoring Our Military Families On Veterans Day
Contact-Center Outsourcing
Today, we celebrate Veterans Day and recognize and honor the work and…
5 Tips to Prepare for Disaster
On Demand Contact Center
Hurricane seasons have been rough with more storms than normal and plenty…
3 Ways to Celebrate: Agents Who Ensure Great Customer Experiences
Virtual Workforce Management
In a normal business year, I’d be traveling cross-country, visiting with Working…
Tough Times Call for Executive Insight
On Demand Contact Center
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…
7 New Lessons for Online Selling in a Time of Virtual Commerce
Sales/Growth
Many businesses now find themselves thriving in a time of increased demand,…
A Blended Workforce for Customer Service
On Demand Contact Center
Working Solutions chief executive Kim Houlne addresses the value of a blended…
Keeping Online Education Exciting
Contact-Center Outsourcing
Tamara discusses Kahoot!, a game-based, e-learning platform used to host live games…