Chief Executive Kim Houlne Advocates On-demand Workers in Contact Center Pipeline Feature Story

For me, the headline sums it up: “On-demand Is In Demand.”

The July cover story by Susan Hash, editor of Contact Center Pipeline, chronicles the increasing power of contract workers in the gig economy, which enables them to ply their skills when and where they please.

This freedom and flexibility benefits workers and businesses alike, believes Kim Houlne, chief executive of Working Solutions, based in Dallas, Texas.

Houlne, who was interviewed for the article, founded her on-demand contact center outsourcing company 23 years ago. Today, its network of 110,000+ customer service and sales reps, who work as independent contractors, serve clients and their customers across the United States and Canada.

Reports Hash: “Its virtual talent pool transcends geographical boundaries for a more precise alignment of expertise and capability to the work.”
As her piece points outs: “Online talent platforms are shaping the future of work.” Indeed, they are.

Its virtual talent pool transcends geographical boundaries for a more precise alignment of expertise and capability to the work.

“According to Mercer’s 2019 Global Talent Trends report, 79% of executives say they expect contingent and freelance workers to substantially replace full-time employees in the coming years.”

The times are a-changing. Or maybe, they’re just catching up—with the demand for on-demand.