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Blog - Contact Center Operations

What’s Really the Best Way to Manage Retail Seasonality?

05/02/2017

Business Continuity

White Paper: What’s really the best way to manage retail seasonality?

For retailers, the holiday season is already here.

And this means putting plans in place to handle a surge in online business.

Given that, how many call center customer service agents are too many or not enough?

What if you could flex with consumer demand—in real time and on budget—every day?

Get the facts before deciding which call center model will serve you and your customers best.

This white paper outlines the pros and cons of using brick-and-mortar call centers versus remote contact centers.

To download your copy, click below.

 

Posted By

Gail Rigler

05/02/2017

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